Hello From Sage Living!
We are excited to present our first client newsletter filled with important updates and tips to keep you in the know!
This is our first monthly newsletter to be sent to all Sage Living Clients. It’s our intention to use these monthly newsletters as a way to provide our Clients regular updates on what to expect each month.
We encourage you to review this and all future newsletters to stay informed and up to date on our seasonal programming and scheduled improvements.
Contacting our Office
Annual Deductions November Rent
Holiday Schedule and Booking Appointments
FAQ’s
Projected Prices for the Coming Rental Season
Contacting Our Office
If you’ve contacted our office via email in the past month, chances are you’ve received new email reminders highlighting our new Tenant Request software. On November 15th we began transiting all conversations to a new system, allowing our team to provide a faster and more refined service. We will continue to build upon these improvements to improve communication and transparency so our staff can keep you updated on each step of the way while completing your request.
It may take some time for all Tenants to get used to this update, but we are confident that you will see the improvements in no time. Make sure to bookmark the link below for quick access to our Sage Living Support Team.
Annual Deductions – November Rent
If Sage Living signed a new lease agreement for your unit beginning on September 1st, 2021, a cleaning deduction will be made to your November rent.
Inflation rates have affected all aspects of life, and coordinating cleaning for suites is no exception. Our office heard the requests made by multiple Landlords and we worked to secure multiple cleaning contracts at the most competitive rates possible. While additional efforts were made to help keep costs as low as possible for Landlords this past year, inflation as caused by increased cost of cleaning products, staffing, health and safety requirements, etc, resulted in an increased cost to cleaning for nearly all Landlords.
Each year, we receive questions from our clients related to the cleaning deduction and have included frequently asked questions below for your use:
Q: How do we procure cleaners for suites each year, and how many cleaners did we secure this year?
A: Our office receives multiple bids from several local and provincial run cleaning companies. We review each bid to determine the best, most cost effective cleaner. In previous years our office would secure an agreement with a single cleaning company. This typically resulted in this single cleaning company to become overworked, resulting in overtime hours and various other related costs. This year, our office secured multiple cleaners in an effort to reduce increased labour costs typical when contracting a single cleaning company.
Q: What is included in the cleaning service provided during tenant turnover?
A: Turnover cleaning is completed very thoroughly to ensure that the suite has been sufficiently sanitized for the incoming tenant. Cleaning providers will complete a top to bottom clean, including items such as the inside and outside of all of the appliances and cupboards, deep cleaning and sanitization of all surfaces, and even underneath beds.
Q: Can you negotiate lower prices for the coming term?
A: Each year our team will revisit cleaning contracts to negotiate prices and compare quotes from new vendors. It is our goal to achieve the lowest annual costs for our clients, while ensuring the services provided exceed our client’s expectations. While we cannot speak to the prices that will be secured for the coming term, we can assure clients that the cost of cleaning remains one of the most important items within our service offering.
Q: Why is cleaning necessary? Can’t the tenant complete this independently? Can we retain a cleaning deposit?
A: As an investment owner, additional costs are expected but not always easy to digest. Landlords are always looking for ways to increase cash flow, but sacrificing the quality of cleaning would result in greater Tenant complaints and overall cost.
The Landlord and Tenant Board does require that a Landlord provide their suite to the Tenant in clean and safe status. The Landlord could not guarantee that the previous Tenants would adequately clean or prepare the suite for the new Tenant.
Unfortunately the Residential Tenancies Act and Landlord and Tenant Board do not support the collection of any funds as a cleaning or damage deposit. This tactic is not included as a legal practice for active Landlords in Ontario.
Projected Cleaning Costs Per Suite Style:
Holiday Schedule & Booking Appointments
Our office will be closed for a short break during December to celebrate the Holidays.
If you have a showing request for our booking department, please contact our office prior to December 23rd so we may send you the required confirmation.
It is important to note that we will not be scheduling any showings on December 24th, 25th, 26th or 31st so as not to interfere with the Tenant’s reasonable enjoyment of the suite.
Please remember that our office will not be able to assist with unit access while we are closed, and that a Landlord’s set of keys will have to be provided to accommodate showing requests during this time.
FAQ’s
As a reminder to all Landlords, our office has created a series of helpful FAQs
Click Here To Review
Our office will continue to develop these FAQ’s to continually build upon the Landlord’s knowledge base and better inform our clients of our management offerings.
If you have a suggestion for a new FAQ, we encourage you to please create a Landlord Request through this link: Click Here
2022-2023 Projected Rental Pricing
We have started our leasing campaign for the 2022-2023 rental term.
Pricing is as follows:
Waterloo Locations: Click Here
Kingston Locations: Click Here
Kingston Landlords may notice the use of rental incentives. Rest assured that Landlords at this location will receive no less than the rent agreed to within their Agreement of Purchase and Sale. Should the suite be secured without a promotion, then the Landlord will receive the full amount which is likely to be greater than the amount included within their Agreement of Purchase and Sale.
PLEASE DO NOT CLICK THE LINKS ON THESE SHARED PAGES TO CONTACT SAGE.
CLICKING THE LINKS ON THE SHARED PRICE LISTS WILL RESULT IN THE LANDLORD CONTACTING THE SAGE RENTAL TEAM.
THE SAGE RENTAL TEAM WILL LIKELY TREAT YOUR INQUIRY AS IF YOU ARE A PROSPECTIVE TENANT WHICH COULD CAUSE CONFUSION FOR THE RENTAL AGENT.
Again, please forward any questions for our office directly to our staff by submitting a Landlord Request through this link: Click Here