RESIDENT SERVICES

CONTENTS

Making a Work Order
Condo Rules & Regulations
Locked Out
Internet

Making a Work Order

You can make new work orders for new items that may become damaged during your stay.

Submission Method: Send the work order via email to help@sagecondos.ca.

  1. Subject Line:

    • Start the subject line with emphasizing the issue.

    • Include the building code and unit number.

    • Format example: "Toilet Not Flushing - SAGE 9 UNIT 101".

2. Information to Include in the Email

  • Room Location: Specify the exact room where each deficiency is located (e.g., Bedroom 1, Kitchen, Bathroom).

  • Description: Provide a thorough description of each deficiency. Include details such as what the issue is, what is wrong or missing, and any relevant information that will help us understand the problem.

  • Picture: Attach a clear picture of each deficiency. Ensure the picture is well-lit and shows the issue clearly to aid in identification.

Special note:
All maintenance requests are also emailed to your landlord when submitted. The Sage Living staff does not have the ability to take action and coordinate a repair for your suite without the express permission of your landlord. If there is a delay in response from our office, it is likely we are waiting for your landlord to respond and provide instructions to our office. Larger wait times are expected during the first few weeks of September. There is typically a larger volume of work requests as new Tenants occupy the building which can lead to a larger backlog of work. With there being only a handful of trusted vendors in the area to complete work requests, the Sage Living team may not be able to coordinate your maintenance request within a short period of time should the landlord provide delayed instructions or should vendors not have the ability to schedule repairs immediately.

Additionally, we understand some Tenants may re-submit the same work request multiple times assuming this will generate a faster response. Know that this will not generate a faster response time or quicken the repair time required for your maintenance request. Likely, this will cause a greater backlog of work within your suite and may confuse staff or your landlord and may slow response times for your suite.

Condo Rules & Regulations

Please click links below for the condo Rules and Regulations for your specific building. Note that a new addendum concerning both tobacco and cannabis smoke takes effect as of July 5, 2018

Sage II - 318 Spruce, Cannabis Addendum

Sage III - 62 Balsam, Cannabis Addendum (section 14)

Sage V - 280 Lester, Cannabis Addendum

Sage 6 - 251 Hemlock, Cannabis Addendum

Ivy Towns I - 253 Albert, Cannabis Addendum

Ivy Towns II - 288 Albert, Cannabis Addendum

Ivy Towns III - 338 Albert, Cannabis Addendum

Platinum I - 250 Albert, Cannabis Addendum (TBD)

Platinum II - 308 Lester, Cannabis Addendum (TBD)

Sage X - 257 Hemlock

Locked Out  

If you have locked yourself out of your suite or bedroom, you have two options:

Option 1: If you have lost your key during regular business hours (Monday - Friday from 11am - 4pm): you may contact Sage Living for assistance.

Option 2: If you have lost your key or been locked out after hours: you may call the regular business phone number and leave a voicemail for our after hours contractors. A member of their staff will reply to your voicemail, call you back and coordinate a time to unlock your door that night. The cost to unlock a door after hours is established by the contractor and will average $60 cash only for the service. Payment must be paid directly to the on-call contractor upon their arrival. Sage Living does not receive or negotiate these funds. Kindly have your ID and rental agreement prepared for when the contractor arrives. 

Internet

   Sage is excited to offer you wired Internet supplied by Rogers / Bell and managed by COMU.

  • How to access? Purchase an Ethernet cable and plug from the wall connection in your bedroom to your computer or laptop

  • Want wireless? You can set up your own, personal wireless connection by purchasing a wireless router

  • Technical difficulties/problems connecting? Use our web portal: http://comu.ca/in8/ or call 1-888-862-4750

  • Note about technical support: Unfortunately Sage cannot help with any technical support issues. COMUTEC should be able to help you with anything you need. If you have any feedback about the service you are receiving from them, feel free to let us know. We always want to ensure our tenants are getting the best service!