Did You Just Move Into Your Suite And Notice Some Damage?
We are Here to Help!
Your Deficiency Report Is SUPER IMPORTANT
All Tenants have 7-Days to complete and submit their Move-In Deficiency Report. It’s really important you identify problems as soon as you move into the suite. This way our office can better identify damage caused by previous Tenants that was hidden during our previous suite inspections.
If you notice anything in your suite is damaged or deficient, please complete the following:
STEP 1
Email help@sagecondos.ca
When emailing help@sagecondos.ca, please include:
Title the email ‘Deficiency Report’ with the Building and Suite #
Example: ‘Deficiency Report - Sage 2 - Suite 101’Within the email, include your Name, Building Location, Suite Number, and list of Deficient Items
Please include Photos of the Deficient Items
STEP 2
Receive Confirmation
When you send an email, a member of the Resident Services team will review your message and reply with additional information as soon as possible.
Keep in mind that repairs are completed on a priority basis with assistance being offered to emergency repairs as the highest priority. An emergency repair would normally be classified as an item that is causing immediate complications and by not assisting, or repairing the problem within a short period of time, the problem can become greatly worse.
An example of an emergency repair may include: broken bed frame, water leak, broken door locks, etc.
STEP 3
Repair Complete
A third party contractor will be scheduled to assist as described by the Resident Services Team Member.
We encourage all Tenants to assist in making sure the location where the repair is required is clear and any items which may block the repair removed.
Example: moving aside furniture or personal belongings from the damaged area.
This will help the contractor and allow them to better asses and repair the damaged item.
If you are not home, not a problem, our contractors are provided keys by our office which they must return when the work is complete. Contractors will not enter the suite unless there is an emergency or the Tenant is informed of the contractor’s scheduled repair time.
Have Additional Questions?