Hello

We are overjoyed to have you living with Sage. Please review the information provided on this webpage for important information relating to your Sage Living suite and Sage Living Management INC.

 

Next Steps

  1. Review Your Tenant Profile on RentCafe

  2. Complete Move-In Deficiency Report (DUE 7-DAYS AFTER LEASE START DATE)

  3. Review Additional Important Information Below

STEP 1

Review Your Tenant Profile

RentCafe provides each Tenant with an online portal that helps to pay rent, view receipts, and manage leases.

This is available online or can be downloaded as an application on your mobile device.

Click this link if you haven’t already created an account. This link will take you to the login page: CLICK HERE

To Register - you will need to enter your name and email address as it appears on your lease agreement.

STEP 2

Move-In Deficiency Report ( DUE 7-DAYS AFTER LEASE START DATE)
Procedure for Submitting Deficiency Reports

  1. Timing: You have 7 days from your lease date to submit a deficiency report.

  2. Submission Method: Send the deficiency report via email to help@sagecondos.ca.

  3. Subject Line:

    • Start the subject line with "DEFICIENCY REPORT".

    • Include the building code and unit number after that.

    • Format example: "DEFICIENCY REPORT - SAGE 9 UNIT 101".

  4. Single Report per Unit (for 2 or 3 bedroom units):

    • If your unit is a 2 or 3 bedroom, only one tenant needs to submit a deficiency report for the entire unit. Coordinate within your household to ensure only one report is submitted.

  5. Information to Include in the Report:

    • Room Location: Specify the exact room where each deficiency is located (e.g., Bedroom 1, Kitchen, Bathroom).

    • Description: Provide a thorough description of each deficiency. Include details such as what the issue is, what is wrong or missing, and any relevant information that will help us understand the problem.

    • Picture: Attach a clear picture of each deficiency. Ensure the picture is well-lit and shows the issue clearly to aid in identification.

  6. Format Example:

    • Subject: DEFICIENCY REPORT - SAGE 9 UNIT 101

    • Body:

      Dear Maintenance Team,

      I am submitting the following deficiencies found in Unit 101 of Sage 9:

      1. Room: Bedroom 1

      Description: There is a scratch on the wall near the window.

      Picture: (Attached picture labeled below)

      2. Room: Kitchen

      Description: The cabinet door under the sink is loose

      Picture: (Attached picture labeled below)

  7. Confirmation: Once your report is received, you should receive a confirmation email acknowledging receipt of your deficiency report.

Additional Notes:

  • Ensure all information provided is accurate and complete to expedite the resolution process.

  • Include contact information (phone number or alternative email) in case further clarification is needed.

  • Keep copies of your deficiency report and any correspondence for your records.

  • If there is an emergency, such as smoke detectors going off, leaks or a significantly dirty unit, please contact help@sagecondos.ca.

By following this procedure, you will help us efficiently address and resolve any deficiencies in your unit. Thank you for your cooperation in maintaining our community standards.

Special note:
All maintenance requests are also emailed to your landlord when submitted. The Sage Living staff does not have the ability to take action and coordinate a repair for your suite without the express permission of your landlord. If there is a delay in response from our office, it is likely we are waiting for your landlord to respond and provide instructions to our office. Larger wait times are expected during the first few weeks of September. There is typically a larger volume of work requests as new Tenants occupy the building which can lead to a larger backlog of work. With there being only a handful of trusted vendors in the area to complete work requests, the Sage Living team may not be able to coordinate your maintenance request within a short period of time should the landlord provide delayed instructions or should vendors not have the ability to schedule repairs immediately.

Additionally, we understand some Tenants may re-submit the same work request multiple times assuming this will generate a faster response. Know that this will not generate a faster response time or quicken the repair time required for your maintenance request. Likely, this will cause a greater backlog of work within your suite and may confuse staff or your landlord and may slow response times for your suite.


Step 3 - Additional Important Information

  1. How Do I Make a Work Order?

  2. What Do I Do If I’m Locked Out?

  3. How Do I Connect to the Internet?

  1. How Do I Make a Work Order?

After you’ve made your Deficiency Report, you can make new work orders for new items that may become damaged during your stay.

Submission Method: Send the work order via email to help@sagecondos.ca.

  1. Subject Line:

    • Start the subject line with emphasizing the issue.

    • Include the building code and unit number.

    • Format example: "Toilet Not Flushing - SAGE 9 UNIT 101".

2. Information to Include in the Email

  • Room Location: Specify the exact room where each deficiency is located (e.g., Bedroom 1, Kitchen, Bathroom).

  • Description: Provide a thorough description of each deficiency. Include details such as what the issue is, what is wrong or missing, and any relevant information that will help us understand the problem.

  • Picture: Attach a clear picture of each deficiency. Ensure the picture is well-lit and shows the issue clearly to aid in identification.

Special note:
All maintenance requests are also emailed to your landlord when submitted. The Sage Living staff does not have the ability to take action and coordinate a repair for your suite without the express permission of your landlord. If there is a delay in response from our office, it is likely we are waiting for your landlord to respond and provide instructions to our office. Larger wait times are expected during the first few weeks of September. There is typically a larger volume of work requests as new Tenants occupy the building which can lead to a larger backlog of work. With there being only a handful of trusted vendors in the area to complete work requests, the Sage Living team may not be able to coordinate your maintenance request within a short period of time should the landlord provide delayed instructions or should vendors not have the ability to schedule repairs immediately.

Additionally, we understand some Tenants may re-submit the same work request multiple times assuming this will generate a faster response. Know that this will not generate a faster response time or quicken the repair time required for your maintenance request. Likely, this will cause a greater backlog of work within your suite and may confuse staff or your landlord and may slow response times for your suite.

2. What Do I Do If I’m Locked Out?

If you have locked yourself out of your suite or bedroom, you have two options:

Option 1: If you have lost your key during regular business hours (Monday - Friday from 11am - 4pm): you may contact Sage Living for assistance.

Option 2: If you have lost your key or been locked out after hours: you may call the regular business phone number and leave a voicemail for our after hours contractors. A member of their staff will reply to your voicemail, call you back and coordinate a time to unlock your door that night. The cost to unlock a door after hours is established by the contractor and will average $60 cash only for the service. Payment must be paid directly to the on-call contractor upon their arrival. Sage Living does not receive or negotiate these funds. Kindly have your ID and rental agreement prepared for when the contractor arrives. 

3. How Do I Connect to the Internet?

Internet is available in all suites and access ports can be found in the walls of the bedrooms and dens.

Not all living room outlets will have active internet connections. Wireless internet is not included, but Tenants can purchase wireless routers and connect wireless routers to their internet wall ports to create their own wireless network. Routers can be purchased by any provider or store of the Tenant’s choosing.

Sage Living cannot directly assist is repairing or troubleshooting internet connectivity problems.

If you experience a problem with your internet service, please contact your building’s internet provider / bundler.

Provider for All Locations Excluding Ivy Towns III - COMU Connections (Provides Rogers Internet)

Call COMU: 1-888-862-4750

Email COMU: info@comu.ca

COMU Help Desk: https://comu.ca/help-desk

Provider for Ivy Towns III - Bell

Please contact Sage Living for assistance with Bell Internet at Ivy Towns III. We will be able to provide your specific account number. Each suite will receive their own unique account number. This is unlike services provided to all other locations.