RESIDENT SERVICES

CONTENTS

Making a Work Order
Condo Rules & Regulations
A Sample Lease
Lock-Outs / Lost Keys
Internet Information
Helpful Forms

Your Condo Rules & Regulations

Please click links below for the condo Rules and Regulations for your specific building. Note that a new addendum concerning both tobacco and cannabis smoke takes effect as of July 5, 2018

Sage II - 318 Spruce, Cannabis Addendum

Sage III - 62 Balsam, Cannabis Addendum (section 14)

Sage V - 280 Lester, Cannabis Addendum

Sage 6 - 251 Hemlock, Cannabis Addendum

Ivy Towns I - 253 Albert, Cannabis Addendum

Ivy Towns II - 288 Albert, Cannabis Addendum

Ivy Towns III - 338 Albert, Cannabis Addendum

Platinum I - 250 Albert, Cannabis Addendum (TBD)

Platinum II - 308 Lester, Cannabis Addendum (TBD)

Sage X - 257 Hemlock

Locked Out  

If you lock yourself out of your unit or bedroom, you have two options depending on what time of the day/night it happens:

  1. If it’s during regular business hours (10-6 Monday-Friday), you can come to the Sage office and request a new key for a fee. Wait time can vary but we can usually do it fairly quickly.

  2. If it’s after hours or you cannot come to the Sage office, someone can be sent out to unlock the door for you for a $40 fee (*Payment due upon arrival of the rescuer. Cash only.)

Internet

   Sage is excited to offer you wired Internet supplied by Rogers / Bell and managed by COMU.

  • How to access? Purchase an Ethernet cable and plug from the wall connection in your bedroom to your computer or laptop

  • Want wireless? You can set up your own, personal wireless connection by purchasing a wireless router

  • Technical difficulties/problems connecting? Use our web portal: http://comu.ca/in8/ or call 1-888-862-4750

  • Note about technical support: Unfortunately Sage cannot help with any technical support issues. COMUTEC should be able to help you with anything you need. If you have any feedback about the service you are receiving from them, feel free to let us know. We always want to ensure our tenants are getting the best service!

Tenants can now submit work requests via RentCafe. Use the above button to be redirected to RentCafe. Tenants can login to their RentCafe account and submit work requests directly in RentCafe.

Work requests will automatically generate a notification for your Suite Owner and Tenants will be able to track progress on each work request.