Questions About Emergency After Hours Services?


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Review below to learn more about emergency after hours services.

  1. Locked Out

  2. Simple Repairs

  3. Emergency Repairs

Locked Out

After hours maintenance support must still be forwarded to the Suite Owner.

If you are locked out of the suite after hours we encourage you to call the Sage Living office number. You will be prompted to leave a voicemail for the after hours team. The after hours team reviews these messages regularly and will call you back shortly.

Should the after hours team have to visit the site to unlock the suite, they will request a $50 cash payment. This amount must be paid in full for the after hours team member to visit the site and unlock the suite door. This is a cash only service offered by a third party contractor. Sage Living staff are not directly involved within this transaction and do not receive any part of this expense.

Simple Repairs

Sometimes things seem like an emergency but can be resolved remotely.

We encourage the Tenant to first contact their Suite Owner for assistance. Many of these smaller items like running sinks or toilets, lights not working or smoke detectors beeping could be resolved remotely and are ultimately the responsibility of the Tenant to repair.

Sometimes your Suite Owner may not be available. Should this happen, you may call the Sage Living phone number after hours. Once you call you will be prompted to leave a voicemail. Voicemails are checked regularly and you should receive a call back from the after hours staff soon after leaving the voicemail. The after hours staff will then provide instructions or suggestions to assist.

Emergency Repairs

Sometimes things are time sensitive and can be considered a non life threatening emergency.

Reminder - if you are experiencing a life threatening emergency, or notice something which may become life threatening to yourself or others within the building, please call 9-1-1.

If you notice something that can be considered an emergency and your Suite Owner is not available. You may call the Sage Living office phone number and follow the instructions to leave a voicemail. Voicemails are checked regularly and you should receive a call back from the after hours staff soon after leaving the voicemail. The after hours staff will then provide instructions or suggestions to assist. The staff may also visit the site if needed.