Has Your Suite Owner Secured Premium Management Services?
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Review below to learn more about what this means when it comes to your lease and what to expect during your tenancy.
Maintenance Requests
Paying Monthly Rent
After Hours Maintenance
Lease Renewals
Inspections
Cleaning Requirements
Ongoing Communication
Maintenance Requests
After your move-in day, all Tenants will communicate all maintenance and/or general management related items directly to their Suite Owner.
Please remember to use the most up to date contact information provided by Sage Living for your Suite Owner. This contact information must be used when attempting to contact your Suite Owner.
Step 1: The Tenant will submit their request to the Suite Owner
Step 2: The Suite Owner will review the Tenant’s request
Step 3: The Suite Owner will then either provide feedback to the Tenant, or if needed, coordinate assistance through Sage Living.
Step 4: Sage Living will then contact all relevant parties and coordinate the repair as needed with the Tenant and needed contractors or trades.
Paying Monthly Rent
Monthly rent collection will still be provided by Sage Living.
This means all rent collection can be completed through RentCafe or any other payment option provided by Sage Living.
PLEASE DO NOT PAY RENT DIRECTLY TO THE SUITE OWNER.
Should the Suite Owner attempt to collect rent, request a higher than agreed upon rent amount or provide feedback related to rent payments that causes the Tenant concern - Please Contact Sage Living Immediately.
After Hours Maintenance
After hours maintenance support must still be forwarded to the Suite Owner.
Should the Tenant not receive a timely response from the Suite Owner, or should the situation require immediate response, the Tenant may call the Sage Living phone line.
Should the Tenant contact the Sage Living phone line after hours, they will be prompted to leave a voicemail for the after hours team. These voicemails are forwarded to the after hours team who will review the request and call back as soon as possible.
If you are locked out of the suite after hours: you may lease a voicemail with the after hours team. Should the after hours team have to visit the site to unlock the suite, they will request a $50 cash payment. This amount must be paid in full for the after hours team member to visit the site and unlock the suite door. This is a cash only service offered by a third party contractor. Sage Living staff are not directly involved within this transaction and do not receive any part of this expense.
Lease Renewals
Lease renewals are commonly completed between October - December each year.
The Tenant must communicate their intention to terminate the lease at the end of their next 12-month term before December 16th. Please review the terms and conditions within the lease agreement to fully understand these requirements.
Tenants must communicate their intention to terminate the lease within the notice period outlined within the lease. Should a Tenant not communicate their intention to terminate the lease, then the lease will continue likely for an additional 12-month term. Not all leases are alike and we do highly encourage all Tenants review their lease agreement for reference.
Inspections
Suite inspections can now be coordinated / requested directly by the Suite Owner.
The Suite Owner may provide notice via email or similar to yourself directly. The Owner must adhere to all rules and regulations of the Residential Tenancies Act when requesting / scheduling inspections or viewings of the suite.
The Suite Owner must provide a reason for the inspection. This may include:
- cleanliness inspection
- damage inspection
- occupancy inspection
- viewing for sales
Other inspection / viewing types may be provided, but those listed above are the most common.
Owners must provide their Tenants with minimum 24 hour notice prior to entry. A tenant may choose to permit a viewing with less notice time should they so choose.
Cleaning Requirements
As a reminder, the lease agreement does include a provision where the Tenant is responsible for weekly cleaning of the suite. The Sage Living office has received notes from many Suite Owners concerning the cleanliness of some Sage suites and it is likely additional emphasis will be placed on weekly cleaning by Tenants in the future.
Ongoing Communication
Sage Living will structure regular email reminders for both Tenants and Suite Owners who remain subscribed to the Sage Living mailing list.
These reminders will provide key updates on important upcoming dates or items related to the Tenant's lease, management or rent payments.
These reminders are created with the intention to better assist the Tenant and Suite Owner, but should not be understood as a required feature or ongoing long term method of support for the Tenant.
We encourage all Tenants remain subscribed to this mailing list to receive key updates when offered. Should the mailing list no longer be relevant, or offer the intended support in the future, the Sage Living Office may choose to discontinue sending such messages.