Key Returns: What to Expect

What to Expect

Move-out day is scheduled for the last day of your lease by 2pm.
For many of you this is August 27th by 2pm.

On this date, and by this time, the Tenant must return their keys to the Sage Living office (or as instructed).

Key Return Instructions

Keys must be returned to the Sage Living office by the Move-Out Date:
August 27, 2022 by 2pm.

Should the keys not be returned to the Sage Living office by this time, the keys will be assumed as lost and the Sage Living office will have to supply a new set of keys for the new Tenants. In supplying a new set of keys without being able to use the returned set of keys, the Sage Living office will then not be able to issue the Tenant a refund for their key deposit.


How To Return Your Keys:
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* keys can be returned in person / in office, or by using the dropbox beside the Sage Living office door. Please know that the dropbox is NOT water proof. Please be sure to seal the keys in a ziploc plastic bag and keep the label you've made for the keys inside the plastic bag. The Sage Living office will not be able to identify the returned key sets if the label for the keys has washed away.


Step 1. Please collect all the keys provided to you by the Sage Living office. This may include steel keys and/or electronic FOBs.

Step 2. Please bundle the keys together and remove all other personal keys, tags or keychains from the keys.
Again, please only return the keys provided. Additional keys will be removed and safely disposed of by the Sage Living office. Please be sure not to include any personal keys within those that are provided to our office.

Step 3. Please place the keys in a plastic ziploc bag or similar. This is very important if you are returning the keys through the Sage Living dropbox outside the Sage Living office door.

Step 4. Please label the keys to identify the key set being returned. It is best to include:
- your name
- the building number
- the suite number
- the room number
Please include this information on a label or piece of paper included with the keys and include this label inside the plastic ziploc bag. Again, this is so the label does not wash away if placed inside the dropbox when raining.

Step 5. Wait to receive the key deposit refund.
More information on the key deposit refund below.

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