MOVE-OUT DAY: Key Deposit Refunds

Key Deposit Returns: What to Expect

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What to Expect

Move-out day is scheduled for the last day of your lease by 2pm.
For many of you this is August 27th by 2pm.

On this date, and by this time, the Tenant must return their keys to the Sage Living office (or as instructed).

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Key Deposit Refund

Note - key deposits are not refunded immediately. These funds will be sent within 60-days from the end date of the lease agreement.

The Sage Living office can provide your key deposit refund by one of three different ways:
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1. Electronic Transfer - Refund Authorization Form
Click Here to access the refund authorization form.
You may complete and return this form to the Sage Living office. Sage Living will then forward the refunded amount directly to your account.
Reminder - the amount will not be provided at this time, but will be provided within 60-days after the end date of the lease agreement.

2. Electronic Transfer - PAD Account on File
If you were paying rent using a pre-authorized debit agreement (this does not include RentCafe), and we have your account information on file, we can issue the refund directly to the account. Please respond to this message to authorize our office in refunding the owed amount directly to the account on file.
Reminder - the amount will not be provided at this time, but will be provided within 60-days after the end date of the lease agreement.

3. Refund VIA Cheque
If you would like to receive this refund by cheque, please respond with your authorization. We can have the cheque available to pick up at our office or it can be mailed to an address you provide (In Canada).

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Have Questions?
We are Here to Help!

MOVE-OUT DAY: Key Returns

Key Returns: What to Expect

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What to Expect

Move-out day is scheduled for the last day of your lease by 2pm.
For many of you this is August 27th by 2pm.

On this date, and by this time, the Tenant must return their keys to the Sage Living office (or as instructed).

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Key Return Instructions

Keys must be returned to the Sage Living office by the Move-Out Date:
August 27, 2022 by 2pm.

Should the keys not be returned to the Sage Living office by this time, the keys will be assumed as lost and the Sage Living office will have to supply a new set of keys for the new Tenants. In supplying a new set of keys without being able to use the returned set of keys, the Sage Living office will then not be able to issue the Tenant a refund for their key deposit.


How To Return Your Keys:
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* keys can be returned in person / in office, or by using the dropbox beside the Sage Living office door. Please know that the dropbox is NOT water proof. Please be sure to seal the keys in a ziploc plastic bag and keep the label you've made for the keys inside the plastic bag. The Sage Living office will not be able to identify the returned key sets if the label for the keys has washed away.


Step 1. Please collect all the keys provided to you by the Sage Living office. This may include steel keys and/or electronic FOBs.

Step 2. Please bundle the keys together and remove all other personal keys, tags or keychains from the keys.
Again, please only return the keys provided. Additional keys will be removed and safely disposed of by the Sage Living office. Please be sure not to include any personal keys within those that are provided to our office.

Step 3. Please place the keys in a plastic ziploc bag or similar. This is very important if you are returning the keys through the Sage Living dropbox outside the Sage Living office door.

Step 4. Please label the keys to identify the key set being returned. It is best to include:
- your name
- the building number
- the suite number
- the room number
Please include this information on a label or piece of paper included with the keys and include this label inside the plastic ziploc bag. Again, this is so the label does not wash away if placed inside the dropbox when raining.

Step 5. Wait to receive the key deposit refund.
More information on the key deposit refund below.

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Have Questions?
We are Here to Help!

MOVE-OUT DAY INFORMATION

Move-Out Day: What to Expect

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What to Expect

Move-out day is scheduled for the last day of your lease by 2pm.
For many of you this is August 27th by 2pm.

Sage Living has installed a key return drop-box located at 180 Columbia Street West, Waterloo.
The drop-box is located at the rear of the building facing the large Ford office building.

Keys must be returned to this dropbox by August 27th at 2pm. Keys collected after this time will be marked as late and Tenants may not receive their key deposit refunds if their key sets are deliver after this deadline.

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IMPORTANT TOPICS

Move-Out Instructions

Key Return Instructions

Key Deposit Refund Information

Suite Cleaning

Suite Inspections

Damages

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Move-Out Instructions

As a reminder - your move out date is scheduled for:
AUGUST 27, 2022 by 2pm

Tenants must vacate their suite and have all personal items removed from the suite by this time.

Should the Tenant not vacate the suite, or have items remaining within the suite after this time, the items may be removed and stored outside of the unit at the Tenant's expense.

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Key Return Instructions

Keys must be returned to the Sage Living office by the Move-Out Date: August 27, by 2pm.

If returning before or after office hours, Tenants may use the drop-box located at 180 Columbia Street West, Waterloo (as included above).

Should the keys not be returned by August 27th, the keys will be assumed as lost and the Sage Living office will have to supply a new set of keys for the new Tenants. In supplying a new set of keys without being able to use the returned set of keys, the Sage Living office will then not be able to issue the Tenant a refund for their key deposit.

How To Return Your Keys:
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* Keys can be returned by using the dropbox at 180 Columbia Street West, Waterloo. Staff will not be at this location to help collect keys in person or provide in-person instruction. Please follow the steps below to ensure your keys are returned correctly. The Sage Living office will not be able to identify your returned key sets if the label for the keys has washed away or if your keys are not clearly labelled.

Step 1. Please collect all the keys provided to you by the Sage Living office. This may include steel keys and/or electronic FOBs.

Step 2. Please bundle the keys together and remove all other personal keys, tags or keychains from the keys.
Again, please only return the keys provided. Additional keys will be removed and safely disposed of / destroyed by the Sage Living office. Please be sure not to include any personal keys within those that are provided to our office.

Step 3. Please place the keys in a plastic ziploc bag or similar. It is very important for our staff to be able to quickly see your keys and to ensure any labels or markings included with your keys are not washed away or rubbed off by other key sets.

Step 4. Please label the keys to identify the key set being returned. It is best to include:
- your name
- the building number
- the suite number
- the room number
Please include this information on a label or piece of paper included with the keys and include this label inside the plastic ziploc bag. Again, this is so the label does not wash or rub away if placed inside the dropbox with other keys.

Step 5. Wait to receive the key deposit refund.
More information on the key deposit refund below.

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Key Deposit Refund

Note - key deposits are not refunded immediately. The collection of these funds must be coordinated between yourself and the Suite Owner.

Your key deposit has been delivered to your Suite Owner. This means the Suite Owner will be able to refund your key deposit directly.

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Suite Cleaning

Reminder, as per the lease agreement, the current Tenant is required to regularly clean the suite and clean the suite before the end date of their lease agreement.

It is expected that all Tenants leave their suites in a good clean condition.

Should the Tenant not leave their suite in a good clean condition, then the Tenant may be billed for additional cleaning services.

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Suite Inspections

All suites will be inspected after August 27 at 2pm to ensure all Tenants have vacated the suites.

Should a Tenant be found within the suite past this date / time, the Tenant may be charged for additional cost of cleaning, storage, rent, and may be forcibly evicted at the Tenant's cost.

Suites will be inspected multiple times at random during the day and night after August 27 at 2pm.

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Damages

We remind all Tenants to take photos of the suite before they vacate on August 27th.

Suite Owners will have the ability to review the suite after the move-out date and additional inspections of the suite will take place after the move-out date. These inspections may reveal damages or other items which the Suite Owner would like to charge back to the Tenant through the Landlord and Tenant Board.

Suite Owners can now seek collection for such damages for up to 1-year from the end date of the lease agreement.

We encourage all Tenants to keep documents or reports of damages that may still exist within the suite (new or old) at the time you vacate the suite. This way, you will better protect and represent yourself should your Suite Owner attempt to collect for damages incorrectly.

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Sept 1st MOVE-IN DAY: Assigned Move-In Location

Move-In Day Update
Collecting Keys At An Assigned Move-In Location

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What to Expect

Move-in day is scheduled for September 1st. We encourage you to read below to learn more about move-in day and what to expect this September.

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IMPORTANT TOPICS

Move-In Time, Date & Location

What To Bring + What to Expect

Key Collection Hours

What’s Next?

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Move-In Time, Date & Locations

Move-In Day is scheduled on Sept 1st.
Doors will open at 9am at all move-in locations
Doors will close at 5pm at all move-in locations
Read more below for information on what to do if you need to collect keys after hours.

Each tenant will be provided with a specific move-in location. This location may not be the location you have rented and also may not be the same location your roommate or friend has been assigned. Our office will assign move-in locations to help spread the large crowds and lines across multiple Sage locations.

These move-in locations are simply the place where you can collect your keys. Once you have collected your keys, you can then proceed to your building and suite and begin moving in your items.

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What To Bring + Expect

Please bring your government issued photo ID
Accepted forms of ID include:
- Driver’s Licences
- Passports
- Resident Card

Non-accepted forms of ID include:
- Health Cards
- Student Cards
- Work ID Cards

Tenants collecting keys can collect their keys as early as 9am on September 1st.

Sage Living staff will be located at all move-in locations to help to form lines and assist Tenants in collecting their keys.

Sage Living staff will first ask to review your government issued photo ID. Staff will compare the ID to your person and to the Tenant name on file.
Once we confirm your identity, Staff will request the Tenant complete their outstanding lease item or payment if any.
Once the outstanding item is complete (if any), the Sage staff member will provide you with your new key package.

The key package will include a QR code. The QR code will direct Tenants to a link with helpful resources offered by Sage Living.

Tenants can then use the key to access their suite and begin moving into their brand new Sage suite.
Please keep in mind that elevators cannot be scheduled. We encourage all Tenants to share elevator and common element space to the best of their abilities while also abiding by government social distancing guidelines.

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Key Collection Hours

Move-in Day will being September 1st at 9am and end at 5pm.

If you are collecting keys after September 1st - Tenants must collect their key sets within our regular office hours.
Regular office hours are Monday to Friday between 11am and 4pm.

The Sage Living Office Hours:

Thursday Sept 1st: 9am - 5pm
Wednesday Sept 2nd: 9am - 4pm
Saturday Sept 3rd: CLOSED
Sunday Sept 4th: CLOSED
Monday Sept 6th: CLOSED
Regular office hours continue Tuesday Sept 7th

If you cannot collect your keys on your move-in day, or cannot collect keys within office hours, you may choose to authorize a friend or family member as someone who can pick up keys on your behalf.

To authorize someone as a person able to collect your keys please complete the following steps:

1. Before AUGUST 25th, please email moving@sagecondos.ca and provide the name of the person picking up your keys.
Please include their name, email, and phone number.
Please remind them to bring their government issued photo ID.
If picking up keys after September 1st, keys can be claimed in the Sage Living office located at 8 Hickory St West, unit 2, Waterloo.

2. Please instruct your authorized individual to pick up your suite keys either on September 1st between 9am and 5pm, or within regular office hours (Monday - Friday, between 11am and 4pm).
Authorized individuals must show their government issued photo ID to receive key sets and will then be asked to complete the outstanding lease items or payments on your behalf if any.
Note authorized individuals cannot sign documents on your behalf, but can provide copies of the needed documents that you may have completed.

3. Please remind your authorized individual to check the keys immediately.
Sometimes Tenants will instruct their authorized person to collect keys, and then collect the keys from this person after hours. If they are not tested during office hours by your authorized person, and the keys or lock does not work, then Tenants could experience difficulties and have to pay for after hours lock-out assistance.
This can be easily avoided if keys are tested within office hours.

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What’s Next?

Enjoy the remainder of your summer!

Please prepare any outstanding items prior to your September move-in day.
Please provide a copy of your Tenant insurance to your Suite Owner if needed.
Your suite will be cleaned and waiting for you on September 1st.
Please don’t forget to bring your ID!

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Have Questions?
We are Here to Help!

I Would Like To Move-In Early

Want to Move Into Your Suite Early?
We are Here to Help!

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Sage Living is only able to assist Tenants who are moving from their current Sage Living managed suite to a new Sage Living managed suite.

If this scenario relates to your specific situation, please email moving@sagecondos.ca

Include Your:
- Name
- Email
- Phone Number
- Current Suite Location
- New Suite Location

Please know that not all Tenants will be able to receive assistance.
The Sage Living office will review each Tenant’s request to determine eligibility. If eligible, the Tenant will be provided additional instructions.

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Have Questions?
We are Here to Help

Early Move-In & Suite to Suite Moves

Have You Been Contacted By Sage Living And Been Told You’re Eligible For A Suite To Suite Move?

We are Here to Help!

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Completing a Suite to Suite (S2S) move can be a bit tricky, but this article will help guide you through the process. All Items are due by August 18th.

What Is A ‘Suite To Suite’ Move?

Simple, a ‘suite to suite’ move is when a Tenant moves from one Sage suite to another Sage suite.

This will typically occur when a Tenant who currently lives in a Sage suite has then secured a new lease within the Sage portfolio.

There are some requirements for completing a ‘suite to suite’ move:
1. Both the current suite where the Tenant occupies and the new suite that the Tenant will move into must be managed within the Sage Living portfolio.
While some suites as branded as Sage suites, not all suite owners have retained Sage as their management company. We cannot perform a ‘suite to suite’ move unless both the current and the new suite are both managed by Sage Living.

2. The Tenant must have all lease items complete prior to the deadline set by the Sage Living office. This simply ensures that there are no complications when completing a the Tenant’s move and both the current and new Suite Owners will have all payments and paperwork complete on time.

3. The Tenant will be provided a short period of time where they will be expected to move from one suite to another. Typically this will take place on a specific date provided by Sage Living within an approximate 4-6 hour time frame. The dates provided by the Sage office cannot be requested by the Tenant, rather these must be assigned by Sage Living and cannot be altered.
Keep in mind that while you may want to move from one Sage suite to another, someone else may want to move from their Sage suite to your current suite, or from the suite you want to occupy to another Sage suite. Each ‘suite to suite’ move must be completed within the specific time and date provided to ensure all Tenants can complete their moves on time without negatively affecting other Tenants.

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STEP 1 - Complete All Required Lease Items

Tenants must complete all required lease items to be approved. This includes the completion of your Tenant Insurance, First Month Rent Payment, Lease Document and any other required item instructed by Sage Living.

All Items including Insurance and September Rent must be collected by August 18th to be approved for a Suite to Suite Move.

Questions about insurance?
You can sign up with your own insurance provider or with our recommended insurance provider Morison Insurance.
Please see the following link: https://sage.morisoninsurance.ca/
They can be reached at:
1-800-463-8074
info@morisoninsurance.ca
WHEN INSURANCE COMPLETE - PLEASE EMAIL COPY TO moving@sagecondos.ca
Please also send a copy of this insurance to your suite owner directly.

Need help completing first month rent?
CLICK HERE

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STEP 2 - Complete The Early Move-In & Cleaning Waiver

All Tenants who would like to complete an Early Move-In or a S2S move must complete the required waiver.

CLICK HERE TO DOWNLOAD THE WAIVER

PLEASE EMAIL COMPLETED WAIVER TO moving@sagecondos.ca

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STEP 3 - Complete Payment

All Tenants who would like to complete an Early Move-In or S2S move must complete payment as included within the waiver. Cost is listed at $250 + HST - Total of $282.50 CAD

PAYMENT MUST BE COLLECTED BY August 18th TO BE APPROVED

Some Tenants may wish to pay in person, but all Tenants have the option to complete a pre-payment for this amount. This can be accomplished through RentCafe just like completing your September rent pre-payment.

CLICK HERE FOR PRE-PAY INFORMATION
PLEASE EMAIL CONFIRMATION OF PAYMENT TO moving@sagecondos.ca

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STEP 4 - Your Move-In Schedule

Once all items are complete, Sage Living will confirm your move-in schedule.

If You Are Completing An Early Move-In
You will be provided a specific time for your move-in time / date. Early move-in times can begin as early as August 28th but may be scheduled as late as August 30th. We will do our best to move everyone into their suite as early as possible, but we will not be able to accommodate requested times / dates.

Keys will not be made available before this specific time and will only be made available for pick-up within our office hours. Specific pick-up times will be provided upon approval of your Early Move-In application.

If You Are Completing A Suite To Suite Move
You will be provided a specific time for your move-in time / date. Tenants WILL NOT be permitted to select their Suite to Suite movement date, but will be provided a day to move from their current suite to their new suite between August 28th - August 30th.

On your movement date the Tenant will be asked to pick up their new suite keys at 11am.
Tenants must return their current suite keys to the Sage Office by 1pm that same day.

This means you must remove all personal items out of your current suite by 1pm on your provided movement day. This is very important as another Tenant may also want to move into your current suite early.

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Have
Questions?

Making September Rent Payment On Rent Cafe

Paying For September Rent Is Easy
Here’s How

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Note that your Rent Cafe account WILL NOT display a charge for September rent at this time.
We are requesting Tenants create a pre-payment for their rent amount.
Here is how:

Step 1

Go To: https://sagecondoliving.ca/
Click ‘Resident Services’ in the top right corner

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Step 2

Login to Rent Cafe by using your email and password

The email MUST be the same as the email you provided when signing your lease

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Step 3

Under ‘Payments’ tab, select PAY NOW

Please make sure you first register a payment account or debit card with RentCafe

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Step 4

Select your payment account

Include the rent amount into the extra payment box
No September rent charge will be visible on your Rent Cafe account. You will use this ‘extra payment’ box to create a pre-pay which will be applied to the Rent Charge placed on your account this September.

This will be the same amount as the last month rent deposit you previously paid

Click ‘Next’

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Step 5

REMEMBER to make sure you have enough funds in your account to complete the payment. If you do not have enough funds in your account you may receive an NSF fee and have to complete the payment again in the future.

To make a payment with a bank account, there is a $0.95 fee per transaction

To make a payment with debit card, there is a 0.75% service fee through Rent Cafe

To make a payment with a credit card, there is a 1.75% service fee through Rent Cafe

Please click the box stating you accept and then click ‘Submit Payment’

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Once complete, your will receive a confirmation email from Rent Cafe.

Please send confirmation email to moving@sagecondos.ca
Please specify your BUILDING, SUITE and ROOM within the Subject of the Email

Thank you!

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Have Questions?
We are Here to Help!

Sept 1st MOVE-IN DAY: Sage Living Office

Move-In Final Update
Collecting Keys At Sage Office

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What to Expect

Move-in day is scheduled for September 1st. We encourage you to read below to learn more about move-in day and what to expect this September.

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IMPORTANT TOPICS

Move-In Time, Date & Location

What To Bring + What to Expect

Key Collection Hours

What’s Next?

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Move-In Time, Date & Locations

Move-In Day is scheduled on Sept 1st.
Doors will open at 9am at all move-in locations
Doors will close at 5pm at all move-in locations
Read more below for information on what to do if you need to collect keys after hours.

Each tenant will be provided with a specific move-in location. This location may not be the location you have rented and also may not be the same location your roommate or friend has been assigned. Our office will assign move-in locations to help spread the large crowds and lines across multiple Sage locations.

These move-in locations are simply the place where you can collect your keys. Once you have collected your keys, you can then proceed to your building and suite and begin moving in your items.

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Tenants collecting keys at the Sage Living office are those who have outstanding items.
Sage Living Staff will be located at the outside doors of the office and help sort Tenants into lines based on their outstanding lease items or payments. If you have completed all lease items, you may disregard this portion of the message.

We encourage all Tenants to complete all outstanding items if any. We may be able to move your move-in location away from the Sage Living office to another location should you complete all outstanding lease items prior to your move-in day. Our ability to reschedule your move-in location will be based on how quickly lease items can be completed and how much time our office has until the move-in day.

Wait times may vary, but Tenants will have to wait in line as others ahead of them complete their outstanding lease items. Wait times may exceed 1+ hours if many Tenants attempt to collect keys at the same time.

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What To Bring + Expect

Please bring your government issued photo ID
Accepted forms of ID include:
- Driver’s Licences
- Passports
- Resident Card

Non-accepted forms of ID include:
- Health Cards
- Student Cards
- Work ID Cards

Tenants collecting keys can collect their keys as early as 9am on September 1st.

Sage Living staff will be located at all move-in locations to help to form lines and assist Tenants in collecting their keys.

Sage Living staff will first ask to review your government issued photo ID. Staff will compare the ID to your person and to the Tenant name on file.
Once we confirm your identity, Staff will request the Tenant complete their outstanding lease item or payment if any.
Once the outstanding item is complete (if any), the Sage staff member will provide you with your new key package.

The key package will include a QR code. The QR code will direct Tenants to a link with helpful resources offered by Sage Living.

Tenants can then use the key to access their suite and begin moving into their brand new Sage suite.
Please keep in mind that elevators cannot be scheduled. We encourage all Tenants to share elevator and common element space to the best of their abilities while also abiding by government social distancing guidelines.

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Key Collection Hours

Move-in Day will being September 1st at 9am and end at 5pm.

If you are collecting keys after September 1st - Tenants must collect their key sets within our regular office hours.
Regular office hours are Monday to Friday between 11am and 4pm.

The Sage Living Office Hours:

Thursday Sept 1st: 9am - 5pm
Wednesday Sept 2nd: 9am - 4pm
Saturday Sept 3rd: CLOSED
Sunday Sept 4th: CLOSED
Monday Sept 5th: CLOSED
Regular office hours continue Tuesday Sept 6th

If you cannot collect your keys on your move-in day, or cannot collect keys within office hours, you may choose to authorize a friend or family member as someone who can pick up keys on your behalf.

To authorize someone as a person able to collect your keys please complete the following steps:

1. Before AUGUST 25th, please email moving@sagecondos.ca and provide the name of the person picking up your keys.
Please include their name, email, and phone number.
Please remind them to bring their government issued photo ID.
If picking up keys after September 1st, keys can be claimed in the Sage Living office located at 8 Hickory St West, unit 2, Waterloo.

2. Please instruct your authorized individual to pick up your suite keys either on September 1st between 9am and 5pm, or within regular office hours (Monday - Friday, between 11am and 4pm).
Authorized individuals must show their government issued photo ID to receive key sets and will then be asked to complete the outstanding lease items or payments on your behalf if any.
Note authorized individuals cannot sign documents on your behalf, but can provide copies of the needed documents that you may have completed.

3. Please remind your authorized individual to check the keys immediately.
Sometimes Tenants will instruct their authorized person to collect keys, and then collect the keys from this person after hours. If they are not tested during office hours by your authorized person, and the keys or lock does not work, then Tenants could experience difficulties and have to pay for after hours lock-out assistance.
This can be easily avoided if keys are tested within office hours.

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What’s Next?

Enjoy the remainder of your summer!

Please prepare any outstanding items prior to your September move-in day.
Please provide a copy of your Tenant insurance to your Suite Owner if needed.
Your suite will be cleaned and waiting for you on September 1st.
Please don’t forget to bring your ID!

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Have Questions?
We are Here to Help!

Ivy Towns 1: Hydro With Priority Sub-metering Solutions

Moving Into Ivy Towns 1 & Need to Connect Hydro?

We are Here to Help!

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Residents of Ivy Towns One will require hydro registration through Priority Connections.

We kindly ask that you follow the link below to complete your registration and send copy of confirmation notification to our office.

STEP 1 - Register for Hydro Sub-metering
You may access the Priority account registration page here: CLICK HERE

STEP 2 - Send confirmation to Sage Living
Please email confirmation to moving@sagecondos.ca

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Have Questions?
We are Here to Help