MOVE-OUT DAY: Key Deposit Refunds

Key Deposit Returns: What to Expect

---

What to Expect

Move-out day is scheduled for the last day of your lease by 2pm.
For many of you this is August 27th by 2pm.

On this date, and by this time, the Tenant must return their keys to the Sage Living office (or as instructed).

---

Key Deposit Refund

Note - key deposits are not refunded immediately. These funds will be sent within 60-days from the end date of the lease agreement.

The Sage Living office can provide your key deposit refund by one of three different ways:
---

1. Electronic Transfer - Refund Authorization Form
Click Here to access the refund authorization form.
You may complete and return this form to the Sage Living office. Sage Living will then forward the refunded amount directly to your account.
Reminder - the amount will not be provided at this time, but will be provided within 60-days after the end date of the lease agreement.

2. Electronic Transfer - PAD Account on File
If you were paying rent using a pre-authorized debit agreement (this does not include RentCafe), and we have your account information on file, we can issue the refund directly to the account. Please respond to this message to authorize our office in refunding the owed amount directly to the account on file.
Reminder - the amount will not be provided at this time, but will be provided within 60-days after the end date of the lease agreement.

3. Refund VIA Cheque
If you would like to receive this refund by cheque, please respond with your authorization. We can have the cheque available to pick up at our office or it can be mailed to an address you provide (In Canada).

---

Have Questions?
We are Here to Help!

MOVE-OUT DAY: Key Returns

Key Returns: What to Expect

---

What to Expect

Move-out day is scheduled for the last day of your lease by 2pm.
For many of you this is August 27th by 2pm.

On this date, and by this time, the Tenant must return their keys to the Sage Living office (or as instructed).

---

Key Return Instructions

Keys must be returned to the Sage Living office by the Move-Out Date:
August 27, 2022 by 2pm.

Should the keys not be returned to the Sage Living office by this time, the keys will be assumed as lost and the Sage Living office will have to supply a new set of keys for the new Tenants. In supplying a new set of keys without being able to use the returned set of keys, the Sage Living office will then not be able to issue the Tenant a refund for their key deposit.


How To Return Your Keys:
---
* keys can be returned in person / in office, or by using the dropbox beside the Sage Living office door. Please know that the dropbox is NOT water proof. Please be sure to seal the keys in a ziploc plastic bag and keep the label you've made for the keys inside the plastic bag. The Sage Living office will not be able to identify the returned key sets if the label for the keys has washed away.


Step 1. Please collect all the keys provided to you by the Sage Living office. This may include steel keys and/or electronic FOBs.

Step 2. Please bundle the keys together and remove all other personal keys, tags or keychains from the keys.
Again, please only return the keys provided. Additional keys will be removed and safely disposed of by the Sage Living office. Please be sure not to include any personal keys within those that are provided to our office.

Step 3. Please place the keys in a plastic ziploc bag or similar. This is very important if you are returning the keys through the Sage Living dropbox outside the Sage Living office door.

Step 4. Please label the keys to identify the key set being returned. It is best to include:
- your name
- the building number
- the suite number
- the room number
Please include this information on a label or piece of paper included with the keys and include this label inside the plastic ziploc bag. Again, this is so the label does not wash away if placed inside the dropbox when raining.

Step 5. Wait to receive the key deposit refund.
More information on the key deposit refund below.

---

Have Questions?
We are Here to Help!

MOVE-OUT DAY INFORMATION

Move-Out Day: What to Expect

---

What to Expect

Move-out day is scheduled for the last day of your lease by 2pm.
For many of you this is August 27th by 2pm.

Sage Living has installed a key return drop-box located at 180 Columbia Street West, Waterloo.
The drop-box is located at the rear of the building facing the large Ford office building.

Keys must be returned to this dropbox by August 27th at 2pm. Keys collected after this time will be marked as late and Tenants may not receive their key deposit refunds if their key sets are deliver after this deadline.

---

IMPORTANT TOPICS

Move-Out Instructions

Key Return Instructions

Key Deposit Refund Information

Suite Cleaning

Suite Inspections

Damages

---

Move-Out Instructions

As a reminder - your move out date is scheduled for:
AUGUST 27, 2022 by 2pm

Tenants must vacate their suite and have all personal items removed from the suite by this time.

Should the Tenant not vacate the suite, or have items remaining within the suite after this time, the items may be removed and stored outside of the unit at the Tenant's expense.

---

Key Return Instructions

Keys must be returned to the Sage Living office by the Move-Out Date: August 27, by 2pm.

If returning before or after office hours, Tenants may use the drop-box located at 180 Columbia Street West, Waterloo (as included above).

Should the keys not be returned by August 27th, the keys will be assumed as lost and the Sage Living office will have to supply a new set of keys for the new Tenants. In supplying a new set of keys without being able to use the returned set of keys, the Sage Living office will then not be able to issue the Tenant a refund for their key deposit.

How To Return Your Keys:
---
* Keys can be returned by using the dropbox at 180 Columbia Street West, Waterloo. Staff will not be at this location to help collect keys in person or provide in-person instruction. Please follow the steps below to ensure your keys are returned correctly. The Sage Living office will not be able to identify your returned key sets if the label for the keys has washed away or if your keys are not clearly labelled.

Step 1. Please collect all the keys provided to you by the Sage Living office. This may include steel keys and/or electronic FOBs.

Step 2. Please bundle the keys together and remove all other personal keys, tags or keychains from the keys.
Again, please only return the keys provided. Additional keys will be removed and safely disposed of / destroyed by the Sage Living office. Please be sure not to include any personal keys within those that are provided to our office.

Step 3. Please place the keys in a plastic ziploc bag or similar. It is very important for our staff to be able to quickly see your keys and to ensure any labels or markings included with your keys are not washed away or rubbed off by other key sets.

Step 4. Please label the keys to identify the key set being returned. It is best to include:
- your name
- the building number
- the suite number
- the room number
Please include this information on a label or piece of paper included with the keys and include this label inside the plastic ziploc bag. Again, this is so the label does not wash or rub away if placed inside the dropbox with other keys.

Step 5. Wait to receive the key deposit refund.
More information on the key deposit refund below.

---

Key Deposit Refund

Note - key deposits are not refunded immediately. The collection of these funds must be coordinated between yourself and the Suite Owner.

Your key deposit has been delivered to your Suite Owner. This means the Suite Owner will be able to refund your key deposit directly.

---

Suite Cleaning

Reminder, as per the lease agreement, the current Tenant is required to regularly clean the suite and clean the suite before the end date of their lease agreement.

It is expected that all Tenants leave their suites in a good clean condition.

Should the Tenant not leave their suite in a good clean condition, then the Tenant may be billed for additional cleaning services.

---

Suite Inspections

All suites will be inspected after August 27 at 2pm to ensure all Tenants have vacated the suites.

Should a Tenant be found within the suite past this date / time, the Tenant may be charged for additional cost of cleaning, storage, rent, and may be forcibly evicted at the Tenant's cost.

Suites will be inspected multiple times at random during the day and night after August 27 at 2pm.

---

Damages

We remind all Tenants to take photos of the suite before they vacate on August 27th.

Suite Owners will have the ability to review the suite after the move-out date and additional inspections of the suite will take place after the move-out date. These inspections may reveal damages or other items which the Suite Owner would like to charge back to the Tenant through the Landlord and Tenant Board.

Suite Owners can now seek collection for such damages for up to 1-year from the end date of the lease agreement.

We encourage all Tenants to keep documents or reports of damages that may still exist within the suite (new or old) at the time you vacate the suite. This way, you will better protect and represent yourself should your Suite Owner attempt to collect for damages incorrectly.

---

Sept 1st MOVE-IN DAY: Assigned Move-In Location

Move-In Day Update
Collecting Keys At An Assigned Move-In Location

---

What to Expect

Move-in day is scheduled for September 1st. We encourage you to read below to learn more about move-in day and what to expect this September.

---

IMPORTANT TOPICS

Move-In Time, Date & Location

What To Bring + What to Expect

Key Collection Hours

What’s Next?

---

Move-In Time, Date & Locations

Move-In Day is scheduled on Sept 1st.
Doors will open at 9am at all move-in locations
Doors will close at 5pm at all move-in locations
Read more below for information on what to do if you need to collect keys after hours.

Each tenant will be provided with a specific move-in location. This location may not be the location you have rented and also may not be the same location your roommate or friend has been assigned. Our office will assign move-in locations to help spread the large crowds and lines across multiple Sage locations.

These move-in locations are simply the place where you can collect your keys. Once you have collected your keys, you can then proceed to your building and suite and begin moving in your items.

---

What To Bring + Expect

Please bring your government issued photo ID
Accepted forms of ID include:
- Driver’s Licences
- Passports
- Resident Card

Non-accepted forms of ID include:
- Health Cards
- Student Cards
- Work ID Cards

Tenants collecting keys can collect their keys as early as 9am on September 1st.

Sage Living staff will be located at all move-in locations to help to form lines and assist Tenants in collecting their keys.

Sage Living staff will first ask to review your government issued photo ID. Staff will compare the ID to your person and to the Tenant name on file.
Once we confirm your identity, Staff will request the Tenant complete their outstanding lease item or payment if any.
Once the outstanding item is complete (if any), the Sage staff member will provide you with your new key package.

The key package will include a QR code. The QR code will direct Tenants to a link with helpful resources offered by Sage Living.

Tenants can then use the key to access their suite and begin moving into their brand new Sage suite.
Please keep in mind that elevators cannot be scheduled. We encourage all Tenants to share elevator and common element space to the best of their abilities while also abiding by government social distancing guidelines.

---

Key Collection Hours

Move-in Day will being September 1st at 9am and end at 5pm.

If you are collecting keys after September 1st - Tenants must collect their key sets within our regular office hours.
Regular office hours are Monday to Friday between 11am and 4pm.

The Sage Living Office Hours:

Thursday Sept 1st: 9am - 5pm
Wednesday Sept 2nd: 9am - 4pm
Saturday Sept 3rd: CLOSED
Sunday Sept 4th: CLOSED
Monday Sept 6th: CLOSED
Regular office hours continue Tuesday Sept 7th

If you cannot collect your keys on your move-in day, or cannot collect keys within office hours, you may choose to authorize a friend or family member as someone who can pick up keys on your behalf.

To authorize someone as a person able to collect your keys please complete the following steps:

1. Before AUGUST 25th, please email moving@sagecondos.ca and provide the name of the person picking up your keys.
Please include their name, email, and phone number.
Please remind them to bring their government issued photo ID.
If picking up keys after September 1st, keys can be claimed in the Sage Living office located at 8 Hickory St West, unit 2, Waterloo.

2. Please instruct your authorized individual to pick up your suite keys either on September 1st between 9am and 5pm, or within regular office hours (Monday - Friday, between 11am and 4pm).
Authorized individuals must show their government issued photo ID to receive key sets and will then be asked to complete the outstanding lease items or payments on your behalf if any.
Note authorized individuals cannot sign documents on your behalf, but can provide copies of the needed documents that you may have completed.

3. Please remind your authorized individual to check the keys immediately.
Sometimes Tenants will instruct their authorized person to collect keys, and then collect the keys from this person after hours. If they are not tested during office hours by your authorized person, and the keys or lock does not work, then Tenants could experience difficulties and have to pay for after hours lock-out assistance.
This can be easily avoided if keys are tested within office hours.

---

What’s Next?

Enjoy the remainder of your summer!

Please prepare any outstanding items prior to your September move-in day.
Please provide a copy of your Tenant insurance to your Suite Owner if needed.
Your suite will be cleaned and waiting for you on September 1st.
Please don’t forget to bring your ID!

---

Have Questions?
We are Here to Help!

Sept 1st MOVE-IN DAY: Sage Living Office

Move-In Final Update
Collecting Keys At Sage Office

---

What to Expect

Move-in day is scheduled for September 1st. We encourage you to read below to learn more about move-in day and what to expect this September.

---

IMPORTANT TOPICS

Move-In Time, Date & Location

What To Bring + What to Expect

Key Collection Hours

What’s Next?

---

Move-In Time, Date & Locations

Move-In Day is scheduled on Sept 1st.
Doors will open at 9am at all move-in locations
Doors will close at 5pm at all move-in locations
Read more below for information on what to do if you need to collect keys after hours.

Each tenant will be provided with a specific move-in location. This location may not be the location you have rented and also may not be the same location your roommate or friend has been assigned. Our office will assign move-in locations to help spread the large crowds and lines across multiple Sage locations.

These move-in locations are simply the place where you can collect your keys. Once you have collected your keys, you can then proceed to your building and suite and begin moving in your items.

———-
Tenants collecting keys at the Sage Living office are those who have outstanding items.
Sage Living Staff will be located at the outside doors of the office and help sort Tenants into lines based on their outstanding lease items or payments. If you have completed all lease items, you may disregard this portion of the message.

We encourage all Tenants to complete all outstanding items if any. We may be able to move your move-in location away from the Sage Living office to another location should you complete all outstanding lease items prior to your move-in day. Our ability to reschedule your move-in location will be based on how quickly lease items can be completed and how much time our office has until the move-in day.

Wait times may vary, but Tenants will have to wait in line as others ahead of them complete their outstanding lease items. Wait times may exceed 1+ hours if many Tenants attempt to collect keys at the same time.

---

What To Bring + Expect

Please bring your government issued photo ID
Accepted forms of ID include:
- Driver’s Licences
- Passports
- Resident Card

Non-accepted forms of ID include:
- Health Cards
- Student Cards
- Work ID Cards

Tenants collecting keys can collect their keys as early as 9am on September 1st.

Sage Living staff will be located at all move-in locations to help to form lines and assist Tenants in collecting their keys.

Sage Living staff will first ask to review your government issued photo ID. Staff will compare the ID to your person and to the Tenant name on file.
Once we confirm your identity, Staff will request the Tenant complete their outstanding lease item or payment if any.
Once the outstanding item is complete (if any), the Sage staff member will provide you with your new key package.

The key package will include a QR code. The QR code will direct Tenants to a link with helpful resources offered by Sage Living.

Tenants can then use the key to access their suite and begin moving into their brand new Sage suite.
Please keep in mind that elevators cannot be scheduled. We encourage all Tenants to share elevator and common element space to the best of their abilities while also abiding by government social distancing guidelines.

---

Key Collection Hours

Move-in Day will being September 1st at 9am and end at 5pm.

If you are collecting keys after September 1st - Tenants must collect their key sets within our regular office hours.
Regular office hours are Monday to Friday between 11am and 4pm.

The Sage Living Office Hours:

Thursday Sept 1st: 9am - 5pm
Wednesday Sept 2nd: 9am - 4pm
Saturday Sept 3rd: CLOSED
Sunday Sept 4th: CLOSED
Monday Sept 5th: CLOSED
Regular office hours continue Tuesday Sept 6th

If you cannot collect your keys on your move-in day, or cannot collect keys within office hours, you may choose to authorize a friend or family member as someone who can pick up keys on your behalf.

To authorize someone as a person able to collect your keys please complete the following steps:

1. Before AUGUST 25th, please email moving@sagecondos.ca and provide the name of the person picking up your keys.
Please include their name, email, and phone number.
Please remind them to bring their government issued photo ID.
If picking up keys after September 1st, keys can be claimed in the Sage Living office located at 8 Hickory St West, unit 2, Waterloo.

2. Please instruct your authorized individual to pick up your suite keys either on September 1st between 9am and 5pm, or within regular office hours (Monday - Friday, between 11am and 4pm).
Authorized individuals must show their government issued photo ID to receive key sets and will then be asked to complete the outstanding lease items or payments on your behalf if any.
Note authorized individuals cannot sign documents on your behalf, but can provide copies of the needed documents that you may have completed.

3. Please remind your authorized individual to check the keys immediately.
Sometimes Tenants will instruct their authorized person to collect keys, and then collect the keys from this person after hours. If they are not tested during office hours by your authorized person, and the keys or lock does not work, then Tenants could experience difficulties and have to pay for after hours lock-out assistance.
This can be easily avoided if keys are tested within office hours.

---

What’s Next?

Enjoy the remainder of your summer!

Please prepare any outstanding items prior to your September move-in day.
Please provide a copy of your Tenant insurance to your Suite Owner if needed.
Your suite will be cleaned and waiting for you on September 1st.
Please don’t forget to bring your ID!

---

Have Questions?
We are Here to Help!