MOVE-OUT DAY: Key Deposit Refunds

Key Deposit Returns: What to Expect

What to Expect

Move-out day is scheduled for the last day of your lease by 2pm.
For many of you this is August 27th by 2pm.

On this date, and by this time, the Tenant must return their keys to the Sage Living office (or as instructed).

Key Deposit Refund

Note - key deposits are not refunded immediately. These funds will be sent within 60-days from the end date of the lease agreement.

The Sage Living office can provide your key deposit refund by one of three different ways:
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1. Electronic Transfer - Refund Authorization Form
Click Here to access the refund authorization form.
You may complete and return this form to the Sage Living office. Sage Living will then forward the refunded amount directly to your account.
Reminder - the amount will not be provided at this time, but will be provided within 60-days after the end date of the lease agreement.

2. Electronic Transfer - PAD Account on File
If you were paying rent using a pre-authorized debit agreement (this does not include RentCafe), and we have your account information on file, we can issue the refund directly to the account. Please respond to this message to authorize our office in refunding the owed amount directly to the account on file.
Reminder - the amount will not be provided at this time, but will be provided within 60-days after the end date of the lease agreement.

3. Refund VIA Cheque
If you would like to receive this refund by cheque, please respond with your authorization. We can have the cheque available to pick up at our office or it can be mailed to an address you provide (In Canada).

Have Questions?
We are Here to Help!

MOVE-OUT DAY: Key Returns

Key Returns: What to Expect

What to Expect

Move-out day is scheduled for the last day of your lease by 2pm.
For many of you this is August 27th by 2pm.

On this date, and by this time, the Tenant must return their keys to the Sage Living office (or as instructed).

Key Return Instructions

Keys must be returned to the Sage Living office by the Move-Out Date:
August 27, 2022 by 2pm.

Should the keys not be returned to the Sage Living office by this time, the keys will be assumed as lost and the Sage Living office will have to supply a new set of keys for the new Tenants. In supplying a new set of keys without being able to use the returned set of keys, the Sage Living office will then not be able to issue the Tenant a refund for their key deposit.


How To Return Your Keys:
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* keys can be returned in person / in office, or by using the dropbox beside the Sage Living office door. Please know that the dropbox is NOT water proof. Please be sure to seal the keys in a ziploc plastic bag and keep the label you've made for the keys inside the plastic bag. The Sage Living office will not be able to identify the returned key sets if the label for the keys has washed away.


Step 1. Please collect all the keys provided to you by the Sage Living office. This may include steel keys and/or electronic FOBs.

Step 2. Please bundle the keys together and remove all other personal keys, tags or keychains from the keys.
Again, please only return the keys provided. Additional keys will be removed and safely disposed of by the Sage Living office. Please be sure not to include any personal keys within those that are provided to our office.

Step 3. Please place the keys in a plastic ziploc bag or similar. This is very important if you are returning the keys through the Sage Living dropbox outside the Sage Living office door.

Step 4. Please label the keys to identify the key set being returned. It is best to include:
- your name
- the building number
- the suite number
- the room number
Please include this information on a label or piece of paper included with the keys and include this label inside the plastic ziploc bag. Again, this is so the label does not wash away if placed inside the dropbox when raining.

Step 5. Wait to receive the key deposit refund.
More information on the key deposit refund below.

Have Questions?
We are Here to Help!

MOVE-OUT DAY INFORMATION

Move-Out Day: What to Expect

What to Expect

Move-out day is scheduled for the last day of your lease by 2pm.
For many of you this is August 27th by 2pm.

Sage Living has installed a key return drop-box located at 180 Columbia Street West, Waterloo.
The drop-box is located at the rear of the building facing the large Ford office building.


Keys must be returned to this dropbox by August 27th at 2pm. Keys collected after this time will be marked as late and Tenants may not receive their key deposit refunds if their key sets are deliver after this deadline.

IMPORTANT TOPICS

Move-Out Instructions

Key Return Instructions

Key Deposit Refund Information

Suite Cleaning

Suite Inspections

Damages

Move-Out Instructions

As a reminder - your move out date is scheduled for:
AUGUST 27, 2022 by 2pm

Tenants must vacate their suite and have all personal items removed from the suite by this time.

Should the Tenant not vacate the suite, or have items remaining within the suite after this time, the items may be removed and stored outside of the unit at the Tenant's expense.

Key Return Instructions

Keys must be returned to the Sage Living office by the Move-Out Date: August 27, by 2pm.

If returning before or after office hours, Tenants may use the drop-box located at 180 Columbia Street West, Waterloo (as included above).


Should the keys not be returned by August 27th, the keys will be assumed as lost and the Sage Living office will have to supply a new set of keys for the new Tenants. In supplying a new set of keys without being able to use the returned set of keys, the Sage Living office will then not be able to issue the Tenant a refund for their key deposit.

How To Return Your Keys:
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* Keys can be returned by using the dropbox at 180 Columbia Street West, Waterloo. Staff will not be at this location to help collect keys in person or provide in-person instruction. Please follow the steps below to ensure your keys are returned correctly. The Sage Living office will not be able to identify your returned key sets if the label for the keys has washed away or if your keys are not clearly labelled.

Step 1. Please collect all the keys provided to you by the Sage Living office. This may include steel keys and/or electronic FOBs.

Step 2. Please bundle the keys together and remove all other personal keys, tags or keychains from the keys.
Again, please only return the keys provided. Additional keys will be removed and safely disposed of / destroyed by the Sage Living office. Please be sure not to include any personal keys within those that are provided to our office.

Step 3. Please place the keys in a plastic ziploc bag or similar. It is very important for our staff to be able to quickly see your keys and to ensure any labels or markings included with your keys are not washed away or rubbed off by other key sets.

Step 4. Please label the keys to identify the key set being returned. It is best to include:
- your name
- the building number
- the suite number
- the room number
Please include this information on a label or piece of paper included with the keys and include this label inside the plastic ziploc bag. Again, this is so the label does not wash or rub away if placed inside the dropbox with other keys.

Step 5. Wait to receive the key deposit refund.
More information on the key deposit refund below.

Key Deposit Refund

Note - key deposits are not refunded immediately. The collection of these funds must be coordinated between yourself and the Suite Owner.

Your key deposit has been delivered to your Suite Owner. This means the Suite Owner will be able to refund your key deposit directly.

Suite Cleaning

Reminder, as per the lease agreement, the current Tenant is required to regularly clean the suite and clean the suite before the end date of their lease agreement.

It is expected that all Tenants leave their suites in a good clean condition.

Should the Tenant not leave their suite in a good clean condition, then the Tenant may be billed for additional cleaning services.

Suite Inspections

All suites will be inspected after August 27 at 2pm to ensure all Tenants have vacated the suites.

Should a Tenant be found within the suite past this date / time, the Tenant may be charged for additional cost of cleaning, storage, rent, and may be forcibly evicted at the Tenant's cost.

Suites will be inspected multiple times at random during the day and night after August 27 at 2pm.

Damages

We remind all Tenants to take photos of the suite before they vacate on August 27th.

Suite Owners will have the ability to review the suite after the move-out date and additional inspections of the suite will take place after the move-out date. These inspections may reveal damages or other items which the Suite Owner would like to charge back to the Tenant through the Landlord and Tenant Board.

Suite Owners can now seek collection for such damages for up to 1-year from the end date of the lease agreement.

We encourage all Tenants to keep documents or reports of damages that may still exist within the suite (new or old) at the time you vacate the suite. This way, you will better protect and represent yourself should your Suite Owner attempt to collect for damages incorrectly.

Suite Owner Will Assist Tenant Move-In/Out

I’ve Been Informed That My Suite Owner Will Assist My Move-In/Out - What Does This Mean?


We’re Here to Help!

Review below to learn more about what this means when it comes to your lease.

What This Means

Each suite is privately owned by a unique person or entity. Sage Living does not own a single condo within the Sage Living portfolio, rather, our office will complete agreements with Suite Owners to represent their rental needs / goals.

Some Suite Owners have requested that instead of receiving the assistance and coordination scheduled by Sage Living, that they would like to assist their Current Tenants move-out and their New Tenants move-in.


Tenants Moving Out

If you are a Current Tenant who is leaving a Sage suite, and the Suite Owner is coordinating this move-out plan, please contact your Suite Owner to receive specific instructions.

Suite Owners will:
- Coordinate your move-out schedule
- Collect keys
- Inspect the suite
- Issue charges for damage if any
- Clean the suite once you’ve moved out

Please DO NOT drop your keys off at the Sage Living office.
We will not be able to receive your keys.


Tenants Moving In

If you are a New tenant who is moving into a Sage suite, and the Suite Owner is coordinating this move-in plan, please contact your Suite Owner to receive specific instructions.

Suite Owners will:
- Coordinate your move-in schedule
- Clean the suite before your move-in date
- Provide you with keys on your move-in date
- Assist you in coordinating repairs as needed for the suite

Please pay your first months rent to Sage Living.
DO NOT pay your first month’s rent to the Suite Owner directly.

Suite Owner Has Cancelled Management Services

I’ve Been Informed Management Has Cancelled By My Suite Owner - What Does This Mean?


We’re Here to Help!

Review below to learn more about what this means when it comes to your lease.

What This Means

Each suite is privately owned by a unique person or entity. Sage Living does not own a single condo within the Sage Living portfolio, rather, our office will complete agreements with Suite Owners to represent their rental needs / goals.

There is then a private management agreement held between the Sage Living office and the Suite Owner.

Suite Owners have the ability to cancel services with Sage Living. This can occur for several different reasons, but most common reasons would include: the Owner would like to sell the property, the Owner would like to occupy the property, the Owner would like to save on fees and reduce the cost of managing the suite / intends to manage the suite themselves.


The Lease Agreement

Rest assured the Owner’s cancellation of service with Sage Living does not directly or immediately impact the lease agreement. The agreement the Suite Owner holds between themselves and our office is separate to the lease agreement they hold between themselves and their Tenant (you).

This means that the termination of the management services does not terminate the lease agreement in place.

However, this can mean that the Suite Owner may soon intend to approach or negotiate the removal or cancellation of the lease agreement between themselves and the Tenant soon after they terminate services with Sage Living. Such discussions of terminating a lease would not include the involvement of Sage Living, but would occur within private discussions between the Suite Owner and their Tenant.


Paying Monthly Rent

Monthly rent will no longer be performed by the Sage Living office.

We encourage you to please contact your Suite Owner to determine the best way to complete rent collection on a monthly basis.


Requesting Work Orders

Your Suite Owner has cancelled management service with Sage Living. This means all maintenance coordination for the suite must be requested by the Tenant directly to the Suite Owner.

When needed, please contact the Suite Owner to request assistance.

The Suite Owner will then review the request and either provide feedback or, if needed, coordinate assistance with a contractor or trade of they're choosing without the assistance of Sage Living.

Suite Inspections

Suite inspections can now be coordinated / requested directly by the Suite Owner.

The Suite Owner may provide notice via email or similar to yourself directly. The Owner must adhere to all rules and regulations of the Residential Tenancies Act when requesting / scheduling inspections or viewings of the suite.

The Suite Owner must provide a reason for the inspection. This may include:
- cleanliness inspection
- damage inspection
- occupancy inspection
- viewing for sales

Other inspection / viewing types may be provided, but those listed above are the most common.

Owners must provide their Tenants with minimum 24 hour notice prior to entry. A tenant may choose to permit a viewing with less notice time should they so choose.

Lease Renewals / Terminations

Reminder - the terms and conditions of the lease agreement remain the same. This includes all lease renewal / termination clauses within the agreement.

Many lease agreements will include an auto-continuation clause within the agreement. Most leases will include terms where the Tenant must provide an approx 8-month termination notice no later than December 15th.

We encourage all Tenants review their lease agreements so they are knowledgable of these terms and conditions. It is the Tenant's responsibility to communicate their intent to terminate the lease agreement. This communication must now be sent by the Tenant to the Suite Owner.

Emergency After Hours - What To Expect

Questions About Emergency After Hours Services?


We’re Here to Help!

Review below to learn more about emergency after hours services.

  1. Locked Out

  2. Simple Repairs

  3. Emergency Repairs

Locked Out

After hours maintenance support must still be forwarded to the Suite Owner.

If you are locked out of the suite after hours we encourage you to call the Sage Living office number. You will be prompted to leave a voicemail for the after hours team. The after hours team reviews these messages regularly and will call you back shortly.

Should the after hours team have to visit the site to unlock the suite, they will request a $50 cash payment. This amount must be paid in full for the after hours team member to visit the site and unlock the suite door. This is a cash only service offered by a third party contractor. Sage Living staff are not directly involved within this transaction and do not receive any part of this expense.

Simple Repairs

Sometimes things seem like an emergency but can be resolved remotely.

We encourage the Tenant to first contact their Suite Owner for assistance. Many of these smaller items like running sinks or toilets, lights not working or smoke detectors beeping could be resolved remotely and are ultimately the responsibility of the Tenant to repair.

Sometimes your Suite Owner may not be available. Should this happen, you may call the Sage Living phone number after hours. Once you call you will be prompted to leave a voicemail. Voicemails are checked regularly and you should receive a call back from the after hours staff soon after leaving the voicemail. The after hours staff will then provide instructions or suggestions to assist.

Emergency Repairs

Sometimes things are time sensitive and can be considered a non life threatening emergency.

Reminder - if you are experiencing a life threatening emergency, or notice something which may become life threatening to yourself or others within the building, please call 9-1-1.

If you notice something that can be considered an emergency and your Suite Owner is not available. You may call the Sage Living office phone number and follow the instructions to leave a voicemail. Voicemails are checked regularly and you should receive a call back from the after hours staff soon after leaving the voicemail. The after hours staff will then provide instructions or suggestions to assist. The staff may also visit the site if needed.

Premium Management Services - What To Expect

Has Your Suite Owner Secured Premium Management Services?


We’re Here to Help!

Review below to learn more about what this means when it comes to your lease and what to expect during your tenancy.

  1. Maintenance Requests

  2. Paying Monthly Rent

  3. After Hours Maintenance

  4. Lease Renewals

  5. Inspections

  6. Cleaning Requirements

  7. Ongoing Communication

Maintenance Requests

After your move-in day, all Tenants will communicate all maintenance and/or general management related items directly to their Suite Owner.

Please remember to use the most up to date contact information provided by Sage Living for your Suite Owner. This contact information must be used when attempting to contact your Suite Owner.

Step 1: The Tenant will submit their request to the Suite Owner

Step 2: The Suite Owner will review the Tenant’s request

Step 3: The Suite Owner will then either provide feedback to the Tenant, or if needed, coordinate assistance through Sage Living.

Step 4: Sage Living will then contact all relevant parties and coordinate the repair as needed with the Tenant and needed contractors or trades.

Paying Monthly Rent

Monthly rent collection will still be provided by Sage Living.

This means all rent collection can be completed through RentCafe or any other payment option provided by Sage Living.

PLEASE DO NOT PAY RENT DIRECTLY TO THE SUITE OWNER.
Should the Suite Owner attempt to collect rent, request a higher than agreed upon rent amount or provide feedback related to rent payments that causes the Tenant concern - Please Contact Sage Living Immediately.

After Hours Maintenance

After hours maintenance support must still be forwarded to the Suite Owner.

Should the Tenant not receive a timely response from the Suite Owner, or should the situation require immediate response, the Tenant may call the Sage Living phone line.

Should the Tenant contact the Sage Living phone line after hours, they will be prompted to leave a voicemail for the after hours team. These voicemails are forwarded to the after hours team who will review the request and call back as soon as possible.

If you are locked out of the suite after hours: you may lease a voicemail with the after hours team. Should the after hours team have to visit the site to unlock the suite, they will request a $50 cash payment. This amount must be paid in full for the after hours team member to visit the site and unlock the suite door. This is a cash only service offered by a third party contractor. Sage Living staff are not directly involved within this transaction and do not receive any part of this expense.

Lease Renewals

Lease renewals are commonly completed between October - December each year.

The Tenant must communicate their intention to terminate the lease at the end of their next 12-month term before December 16th. Please review the terms and conditions within the lease agreement to fully understand these requirements.

Tenants must communicate their intention to terminate the lease within the notice period outlined within the lease. Should a Tenant not communicate their intention to terminate the lease, then the lease will continue likely for an additional 12-month term. Not all leases are alike and we do highly encourage all Tenants review their lease agreement for reference.

Inspections

Suite inspections can now be coordinated / requested directly by the Suite Owner.

The Suite Owner may provide notice via email or similar to yourself directly. The Owner must adhere to all rules and regulations of the Residential Tenancies Act when requesting / scheduling inspections or viewings of the suite.

The Suite Owner must provide a reason for the inspection. This may include:
- cleanliness inspection
- damage inspection
- occupancy inspection
- viewing for sales

Other inspection / viewing types may be provided, but those listed above are the most common.

Owners must provide their Tenants with minimum 24 hour notice prior to entry. A tenant may choose to permit a viewing with less notice time should they so choose.

Cleaning Requirements

As a reminder, the lease agreement does include a provision where the Tenant is responsible for weekly cleaning of the suite. The Sage Living office has received notes from many Suite Owners concerning the cleanliness of some Sage suites and it is likely additional emphasis will be placed on weekly cleaning by Tenants in the future.

Ongoing Communication

Sage Living will structure regular email reminders for both Tenants and Suite Owners who remain subscribed to the Sage Living mailing list.

These reminders will provide key updates on important upcoming dates or items related to the Tenant's lease, management or rent payments.

These reminders are created with the intention to better assist the Tenant and Suite Owner, but should not be understood as a required feature or ongoing long term method of support for the Tenant.

We encourage all Tenants remain subscribed to this mailing list to receive key updates when offered. Should the mailing list no longer be relevant, or offer the intended support in the future, the Sage Living Office may choose to discontinue sending such messages.

Standard Management Services - What To Expect

Has Your Suite Owner Secured Standard Management Services?


We’re Here to Help!

Review below to learn more about what this means when it comes to your lease and what to expect during your tenancy.

  1. Maintenance Requests

  2. Paying Monthly Rent

  3. After Hours Maintenance

  4. Lease Renewals

  5. Inspections

  6. Cleaning Requirements

  7. Ongoing Communication

Maintenance Requests

After your move-in day, all Tenants will communicate all maintenance and/or general management related items directly to their Suite Owner.

Please remember to use the most up to date contact information provided by Sage Living for your Suite Owner. This contact information must be used when attempting to contact your Suite Owner.

Step 1: The Tenant will submit their request to the Suite Owner

Step 2: The Suite Owner will review the Tenant’s request

Step 3: The Suite Owner will then either provide feedback to the Tenant, or if needed, coordinate assistance with a contractor or person of their choosing without the assistance of Sage Living.

Paying Monthly Rent

Monthly rent collection will still be provided by Sage Living.

This means all rent collection can be completed through RentCafe or any other payment option provided by Sage Living.

PLEASE DO NOT PAY RENT DIRECTLY TO THE SUITE OWNER.
Should the Suite Owner attempt to collect rent, request a higher than agreed upon rent amount or provide feedback related to rent payments that causes the Tenant concern - Please Contact Sage Living Immediately.

After Hours Maintenance

After hours maintenance support must still be forwarded to the Suite Owner.

Should the Tenant not receive a timely response from the Suite Owner, or should the situation require immediate response, the Tenant may call the Sage Living phone line.

Should the Tenant contact the Sage Living phone line after hours, they will be prompted to leave a voicemail for the after hours team. These voicemails are forwarded to the after hours team who will review the request and call back as soon as possible.

If you are locked out of the suite after hours: you may lease a voicemail with the after hours team. Should the after hours team have to visit the site to unlock the suite, they will request a $50 cash payment. This amount must be paid in full for the after hours team member to visit the site and unlock the suite door. This is a cash only service offered by a third party contractor. Sage Living staff are not directly involved within this transaction and do not receive any part of this expense.

Lease Renewals

Lease renewals are commonly completed between October - December each year.

The Tenant must communicate their intention to terminate the lease at the end of their next 12-month term before December 16th. Please review the terms and conditions within the lease agreement to fully understand these requirements.

Tenants must communicate their intention to terminate the lease within the notice period outlined within the lease. Should a Tenant not communicate their intention to terminate the lease, then the lease will continue likely for an additional 12-month term. Not all leases are alike and we do highly encourage all Tenants review their lease agreement for reference.

Inspections

Suite inspections can now be coordinated / requested directly by the Suite Owner.

The Suite Owner may provide notice via email or similar to yourself directly. The Owner must adhere to all rules and regulations of the Residential Tenancies Act when requesting / scheduling inspections or viewings of the suite.

The Suite Owner must provide a reason for the inspection. This may include:
- cleanliness inspection
- damage inspection
- occupancy inspection
- viewing for sales

Other inspection / viewing types may be provided, but those listed above are the most common.

Owners must provide their Tenants with minimum 24 hour notice prior to entry. A tenant may choose to permit a viewing with less notice time should they so choose.

Cleaning Requirements

As a reminder, the lease agreement does include a provision where the Tenant is responsible for weekly cleaning of the suite. The Sage Living office has received notes from many Suite Owners concerning the cleanliness of some Sage suites and it is likely additional emphasis will be placed on weekly cleaning by Tenants in the future.

Ongoing Communication

Sage Living will structure regular email reminders for both Tenants and Suite Owners who remain subscribed to the Sage Living mailing list.

These reminders will provide key updates on important upcoming dates or items related to the Tenant's lease, management or rent payments.

These reminders are created with the intention to better assist the Tenant and Suite Owner, but should not be understood as a required feature or ongoing long term method of support for the Tenant.

We encourage all Tenants remain subscribed to this mailing list to receive key updates when offered. Should the mailing list no longer be relevant, or offer the intended support in the future, the Sage Living Office may choose to discontinue sending such messages.

Move-In Week 2022 Office Hours

Review The Sage Living Move-In Week

Office Hours Here

August

Monday 29th: CLOSED Office Hours
Tuesday 30th: CLOSED Office Hours
Wednesday 31st: CLOSED Office Hours

September

Thursday 1st: 9am - 5pm (Move-In Day)
Friday 2nd: 9am - 4pm
Saturday 3rd: CLOSED
Sunday 4th: CLOSED
Monday 5th: CLOSED - Labour Day

Regular Office Hours Continue Tuesday September 6th
Regular Office Hours: Weekdays between 11am - 4pm

Note:
Days where the office has listed ‘closed office hours’ means that the office is not open for walk-in traffic including rent payments. Emails and phone calls may be delayed. General communication from our office may also be delayed as staff may be either in office or on site to prepare for the September 1st move-in day.

Sept 1st MOVE-IN DAY: Assigned Move-In Location

Move-In Day Update
Collecting Keys At An Assigned Move-In Location

What to Expect

Move-in day is scheduled for September 1st. We encourage you to read below to learn more about move-in day and what to expect this September.

IMPORTANT TOPICS

Move-In Time, Date & Location

What To Bring + What to Expect

Key Collection Hours

What’s Next?

Move-In Time, Date & Locations

Move-In Day is scheduled on Sept 1st.
Doors will open at 9am at all move-in locations
Doors will close at 5pm at all move-in locations
Read more below for information on what to do if you need to collect keys after hours.

Each tenant will be provided with a specific move-in location. This location may not be the location you have rented and also may not be the same location your roommate or friend has been assigned. Our office will assign move-in locations to help spread the large crowds and lines across multiple Sage locations.

These move-in locations are simply the place where you can collect your keys. Once you have collected your keys, you can then proceed to your building and suite and begin moving in your items.

What To Bring + Expect

Please bring your government issued photo ID
Accepted forms of ID include:
- Driver’s Licences
- Passports
- Resident Card

Non-accepted forms of ID include:
- Health Cards
- Student Cards
- Work ID Cards

Tenants collecting keys can collect their keys as early as 9am on September 1st.

Sage Living staff will be located at all move-in locations to help to form lines and assist Tenants in collecting their keys.

Sage Living staff will first ask to review your government issued photo ID. Staff will compare the ID to your person and to the Tenant name on file.
Once we confirm your identity, Staff will request the Tenant complete their outstanding lease item or payment if any.
Once the outstanding item is complete (if any), the Sage staff member will provide you with your new key package.

The key package will include a QR code. The QR code will direct Tenants to a link with helpful resources offered by Sage Living.

Tenants can then use the key to access their suite and begin moving into their brand new Sage suite.
Please keep in mind that elevators cannot be scheduled. We encourage all Tenants to share elevator and common element space to the best of their abilities while also abiding by government social distancing guidelines.

Key Collection Hours

Move-in Day will being September 1st at 9am and end at 5pm.

If you are collecting keys after September 1st - Tenants must collect their key sets within our regular office hours.
Regular office hours are Monday to Friday between 11am and 4pm.

The Sage Living Office Hours:

Thursday Sept 1st: 9am - 5pm
Wednesday Sept 2nd: 9am - 4pm
Saturday Sept 3rd: CLOSED
Sunday Sept 4th: CLOSED
Monday Sept 6th: CLOSED
Regular office hours continue Tuesday Sept 7th

If you cannot collect your keys on your move-in day, or cannot collect keys within office hours, you may choose to authorize a friend or family member as someone who can pick up keys on your behalf.

To authorize someone as a person able to collect your keys please complete the following steps:

1. Before AUGUST 25th, please email moving@sagecondos.ca and provide the name of the person picking up your keys.
Please include their name, email, and phone number.
Please remind them to bring their government issued photo ID.
If picking up keys after September 1st, keys can be claimed in the Sage Living office located at 8 Hickory St West, unit 2, Waterloo.

2. Please instruct your authorized individual to pick up your suite keys either on September 1st between 9am and 5pm, or within regular office hours (Monday - Friday, between 11am and 4pm).
Authorized individuals must show their government issued photo ID to receive key sets and will then be asked to complete the outstanding lease items or payments on your behalf if any.
Note authorized individuals cannot sign documents on your behalf, but can provide copies of the needed documents that you may have completed.

3. Please remind your authorized individual to check the keys immediately.
Sometimes Tenants will instruct their authorized person to collect keys, and then collect the keys from this person after hours. If they are not tested during office hours by your authorized person, and the keys or lock does not work, then Tenants could experience difficulties and have to pay for after hours lock-out assistance.
This can be easily avoided if keys are tested within office hours.

What’s Next?

Enjoy the remainder of your summer!

Please prepare any outstanding items prior to your September move-in day.
Please provide a copy of your Tenant insurance to your Suite Owner if needed.
Your suite will be cleaned and waiting for you on September 1st.
Please don’t forget to bring your ID!

Have Questions?
We are Here to Help!

I Would Like To Move-In Early

Want to Move Into Your Suite Early?
We are Here to Help!

Sage Living is only able to assist Tenants who are moving from their current Sage Living managed suite to a new Sage Living managed suite.

If this scenario relates to your specific situation, please email moving@sagecondos.ca

Include Your:
- Name
- Email
- Phone Number
- Current Suite Location
- New Suite Location

Please know that not all Tenants will be able to receive assistance.
The Sage Living office will review each Tenant’s request to determine eligibility. If eligible, the Tenant will be provided additional instructions.

Have Questions?
We are Here to Help

Early Move-In & Suite to Suite Moves

Have You Been Contacted By Sage Living And Been Told You’re Eligible For A Suite To Suite Move?

We are Here to Help!

Completing a Suite to Suite (S2S) move can be a bit tricky, but this article will help guide you through the process. All Items are due by August 18th.

What Is A ‘Suite To Suite’ Move?

Simple, a ‘suite to suite’ move is when a Tenant moves from one Sage suite to another Sage suite.

This will typically occur when a Tenant who currently lives in a Sage suite has then secured a new lease within the Sage portfolio.

There are some requirements for completing a ‘suite to suite’ move:
1. Both the current suite where the Tenant occupies and the new suite that the Tenant will move into must be managed within the Sage Living portfolio.
While some suites as branded as Sage suites, not all suite owners have retained Sage as their management company. We cannot perform a ‘suite to suite’ move unless both the current and the new suite are both managed by Sage Living.

2. The Tenant must have all lease items complete prior to the deadline set by the Sage Living office. This simply ensures that there are no complications when completing a the Tenant’s move and both the current and new Suite Owners will have all payments and paperwork complete on time.

3. The Tenant will be provided a short period of time where they will be expected to move from one suite to another. Typically this will take place on a specific date provided by Sage Living within an approximate 4-6 hour time frame. The dates provided by the Sage office cannot be requested by the Tenant, rather these must be assigned by Sage Living and cannot be altered.
Keep in mind that while you may want to move from one Sage suite to another, someone else may want to move from their Sage suite to your current suite, or from the suite you want to occupy to another Sage suite. Each ‘suite to suite’ move must be completed within the specific time and date provided to ensure all Tenants can complete their moves on time without negatively affecting other Tenants.

STEP 1 - Complete All Required Lease Items

Tenants must complete all required lease items to be approved. This includes the completion of your Tenant Insurance, First Month Rent Payment, Lease Document and any other required item instructed by Sage Living.

All Items including Insurance and September Rent must be collected by August 18th to be approved for a Suite to Suite Move.

Questions about insurance?
You can sign up with your own insurance provider or with our recommended insurance provider Morison Insurance.
Please see the following link: https://sage.morisoninsurance.ca/
They can be reached at:
1-800-463-8074
info@morisoninsurance.ca
WHEN INSURANCE COMPLETE - PLEASE EMAIL COPY TO moving@sagecondos.ca
Please also send a copy of this insurance to your suite owner directly.

Need help completing first month rent?
CLICK HERE

STEP 2 - Complete The Early Move-In & Cleaning Waiver

All Tenants who would like to complete an Early Move-In or a S2S move must complete the required waiver.

CLICK HERE TO DOWNLOAD THE WAIVER

PLEASE EMAIL COMPLETED WAIVER TO moving@sagecondos.ca

STEP 3 - Complete Payment

All Tenants who would like to complete an Early Move-In or S2S move must complete payment as included within the waiver. Cost is listed at $250 + HST - Total of $282.50 CAD

PAYMENT MUST BE COLLECTED BY August 18th TO BE APPROVED

Some Tenants may wish to pay in person, but all Tenants have the option to complete a pre-payment for this amount. This can be accomplished through RentCafe just like completing your September rent pre-payment.

CLICK HERE FOR PRE-PAY INFORMATION
PLEASE EMAIL CONFIRMATION OF PAYMENT TO moving@sagecondos.ca

STEP 4 - Your Move-In Schedule

Once all items are complete, Sage Living will confirm your move-in schedule.

If You Are Completing An Early Move-In
You will be provided a specific time for your move-in time / date. Early move-in times can begin as early as August 28th but may be scheduled as late as August 30th. We will do our best to move everyone into their suite as early as possible, but we will not be able to accommodate requested times / dates.

Keys will not be made available before this specific time and will only be made available for pick-up within our office hours. Specific pick-up times will be provided upon approval of your Early Move-In application.

If You Are Completing A Suite To Suite Move
You will be provided a specific time for your move-in time / date. Tenants WILL NOT be permitted to select their Suite to Suite movement date, but will be provided a day to move from their current suite to their new suite between August 28th - August 30th.

On your movement date the Tenant will be asked to pick up their new suite keys at 11am.
Tenants must return their current suite keys to the Sage Office by 1pm that same day.


This means you must remove all personal items out of your current suite by 1pm on your provided movement day. This is very important as another Tenant may also want to move into your current suite early.

Have
Questions?

Making September Rent Payment On Rent Cafe

Paying For September Rent Is Easy
Here’s How

Note that your Rent Cafe account WILL NOT display a charge for September rent at this time.
We are requesting Tenants create a pre-payment for their rent amount.
Here is how:

Copy of Copy of Step 1.png

Step 1

Go To: https://sagecondoliving.ca/
Click ‘Resident Services’ in the top right corner

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Step 2

Login to Rent Cafe by using your email and password

The email MUST be the same as the email you provided when signing your lease

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Step 3

Under ‘Payments’ tab, select PAY NOW

Please make sure you first register a payment account or debit card with RentCafe

Copy of Copy of Step 1 (4).png

Step 4

Select your payment account

Include the rent amount into the extra payment box
No September rent charge will be visible on your Rent Cafe account. You will use this ‘extra payment’ box to create a pre-pay which will be applied to the Rent Charge placed on your account this September.

This will be the same amount as the last month rent deposit you previously paid

Click ‘Next’

Step 5

REMEMBER to make sure you have enough funds in your account to complete the payment. If you do not have enough funds in your account you may receive an NSF fee and have to complete the payment again in the future.

To make a payment with a bank account, there is a $0.95 fee per transaction

To make a payment with debit card, there is a 0.75% service fee through Rent Cafe

To make a payment with a credit card, there is a 1.75% service fee through Rent Cafe

Please click the box stating you accept and then click ‘Submit Payment’

Once complete, your will receive a confirmation email from Rent Cafe.

Please send confirmation email to moving@sagecondos.ca
Please specify your BUILDING, SUITE and ROOM within the Subject of the Email

Thank you!

Have Questions?
We are Here to Help!

Sept 1st MOVE-IN DAY: Sage Living Office

Move-In Final Update
Collecting Keys At Sage Office

What to Expect

Move-in day is scheduled for September 1st. We encourage you to read below to learn more about move-in day and what to expect this September.

IMPORTANT TOPICS

Move-In Time, Date & Location

What To Bring + What to Expect

Key Collection Hours

What’s Next?

Move-In Time, Date & Locations

Move-In Day is scheduled on Sept 1st.
Doors will open at 9am at all move-in locations
Doors will close at 5pm at all move-in locations
Read more below for information on what to do if you need to collect keys after hours.

Each tenant will be provided with a specific move-in location. This location may not be the location you have rented and also may not be the same location your roommate or friend has been assigned. Our office will assign move-in locations to help spread the large crowds and lines across multiple Sage locations.

These move-in locations are simply the place where you can collect your keys. Once you have collected your keys, you can then proceed to your building and suite and begin moving in your items.

———-
Tenants collecting keys at the Sage Living office are those who have outstanding items.
Sage Living Staff will be located at the outside doors of the office and help sort Tenants into lines based on their outstanding lease items or payments. If you have completed all lease items, you may disregard this portion of the message.

We encourage all Tenants to complete all outstanding items if any. We may be able to move your move-in location away from the Sage Living office to another location should you complete all outstanding lease items prior to your move-in day. Our ability to reschedule your move-in location will be based on how quickly lease items can be completed and how much time our office has until the move-in day.

Wait times may vary, but Tenants will have to wait in line as others ahead of them complete their outstanding lease items. Wait times may exceed 1+ hours if many Tenants attempt to collect keys at the same time.

What To Bring + Expect

Please bring your government issued photo ID
Accepted forms of ID include:
- Driver’s Licences
- Passports
- Resident Card

Non-accepted forms of ID include:
- Health Cards
- Student Cards
- Work ID Cards

Tenants collecting keys can collect their keys as early as 9am on September 1st.

Sage Living staff will be located at all move-in locations to help to form lines and assist Tenants in collecting their keys.

Sage Living staff will first ask to review your government issued photo ID. Staff will compare the ID to your person and to the Tenant name on file.
Once we confirm your identity, Staff will request the Tenant complete their outstanding lease item or payment if any.
Once the outstanding item is complete (if any), the Sage staff member will provide you with your new key package.

The key package will include a QR code. The QR code will direct Tenants to a link with helpful resources offered by Sage Living.

Tenants can then use the key to access their suite and begin moving into their brand new Sage suite.
Please keep in mind that elevators cannot be scheduled. We encourage all Tenants to share elevator and common element space to the best of their abilities while also abiding by government social distancing guidelines.

Key Collection Hours

Move-in Day will being September 1st at 9am and end at 5pm.

If you are collecting keys after September 1st - Tenants must collect their key sets within our regular office hours.
Regular office hours are Monday to Friday between 11am and 4pm.

The Sage Living Office Hours:

Thursday Sept 1st: 9am - 5pm
Wednesday Sept 2nd: 9am - 4pm
Saturday Sept 3rd: CLOSED
Sunday Sept 4th: CLOSED
Monday Sept 5th: CLOSED
Regular office hours continue Tuesday Sept 6th

If you cannot collect your keys on your move-in day, or cannot collect keys within office hours, you may choose to authorize a friend or family member as someone who can pick up keys on your behalf.

To authorize someone as a person able to collect your keys please complete the following steps:

1. Before AUGUST 25th, please email moving@sagecondos.ca and provide the name of the person picking up your keys.
Please include their name, email, and phone number.
Please remind them to bring their government issued photo ID.
If picking up keys after September 1st, keys can be claimed in the Sage Living office located at 8 Hickory St West, unit 2, Waterloo.

2. Please instruct your authorized individual to pick up your suite keys either on September 1st between 9am and 5pm, or within regular office hours (Monday - Friday, between 11am and 4pm).
Authorized individuals must show their government issued photo ID to receive key sets and will then be asked to complete the outstanding lease items or payments on your behalf if any.
Note authorized individuals cannot sign documents on your behalf, but can provide copies of the needed documents that you may have completed.

3. Please remind your authorized individual to check the keys immediately.
Sometimes Tenants will instruct their authorized person to collect keys, and then collect the keys from this person after hours. If they are not tested during office hours by your authorized person, and the keys or lock does not work, then Tenants could experience difficulties and have to pay for after hours lock-out assistance.
This can be easily avoided if keys are tested within office hours.

What’s Next?

Enjoy the remainder of your summer!

Please prepare any outstanding items prior to your September move-in day.
Please provide a copy of your Tenant insurance to your Suite Owner if needed.
Your suite will be cleaned and waiting for you on September 1st.
Please don’t forget to bring your ID!

Have Questions?
We are Here to Help!

Ivy Towns 1: Hydro With Priority Sub-metering Solutions

Moving Into Ivy Towns 1 & Need to Connect Hydro?

We are Here to Help!

Residents of Ivy Towns One will require hydro registration through Priority Connections.

We kindly ask that you follow the link below to complete your registration and send copy of confirmation notification to our office.

STEP 1 - Register for Hydro Sub-metering
You may access the Priority account registration page here: CLICK HERE

STEP 2 - Send confirmation to Sage Living
Please email confirmation to moving@sagecondos.ca

Have Questions?
We are Here to Help